Culture Amp
Director of Design
Our mission goes beyond just building a business tool. It includes a commitment to providing the education, community, and support you need to bring a culture-first approach to your organization.
Product Management and Design
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Culture Amp
Culture Amp is an employee engagement software offering with functionalities such as employee pulse survey, onboarding feedback collection, and analysis of employee feedback.
About the role
We’re charting a bold and ambitious future for Engage – that’s at the heart of our company strategy. One that scales with our ambitions, and with our customers as they grow their businesses and employees. We’ll improve upon the product our customers love today, and then expand it in ways that power new and deeper insights into people’s experience at work, and the unique aspects of each company’s culture. In your work as Director of Design, you’ll ensure Engage’s user experience is usable, accessible and cohesive, and that it drives company growth and accelerates our company mission. To do this you’ll work cross-functionally as part of Engage’s leadership team, and with the Engage product teams to guide the vision, clear the way for collaboration and execution and ensure valuable experiences are being shipped in regular increments. You will define quality standards and coach the team to deliver to the standard and velocity expected in a world-class product org. You’ll have a deep understanding of our customer’s needs, building up a body of knowledge to inform strategy. You’ll flag emerging opportunities in the domain and identify how to best redistribute our investment to be more effective. As part of this team of amazing humans… You will
- Lead a handful of talented product designers in the Engage product teams
- Collaborate and partner deeply with the Product Management and Engineering Directors of Engage
- Shape your design directions by drawing upon the expertise of our user research, content design, people science, product analytics and data intelligence teams
- Contribute to developing our design practices and methodologies to help us swiftly ship engaging and cohesive product experiences
You have
- Significant experience in previous design roles and leading teams
- A toolkit to draw on for deeply understanding problems and defining solutions, such as human-centered design, product and service design, and design-thinking, to define and create value
- Time in the trenches and well-formed opinions about the tools, processes and ways of working that help teams to be set up to build great software products
- Diversity of product experiences, preferably from fast-growth B2B and or B2C SaaS or HR Tech companies during the scale-up phase
- Proven ability to build, coach and motivate high performing teams
- Change-oriented mindset, where you have demonstrated experiences of elevating teams to achieve materially more impactful outcomes for customers
- Empathy-driven people leadership skills, including to lead multiple teams of teams, and coaching and leading senior designer
- Strong communication skills and experience engaging and collaborating with diverse stakeholders, including strategic customers and executive teams
- An excellent eye for talent and a track record of growing and elevating design practices
- A fascination (and preferably domain experience) with the world of people and culture, particularly what it takes to develop people and create high-performance teams
What you'll be responsible for
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Project Coordination
Coordinate people and processes to ensure the effective and timely running of a project
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Leading of UX and UI Design
Lead the design of product features underpinned by UX and UI Design principles to create desired user-centred experiences
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Customer Journey Insight Development
Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
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Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight