Shippit
Senior Product Designer
We're on a mission to build a future where logistics infrastructure is connected through our technology to reduce waste and provide delightful delivery experiences.
Product Management and Design
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Shippit
Powering better shipping for APAC's leading retailers including Target, Cotton On, Nike and more, Shippit’s multi-carrier shipping technology helps retailers ship smarter, optimise their fulfilment and share better post-purchase experiences. We believe in a future where logistics infrastructure is connected through our technology to reduce waste and provide delightful delivery experiences.
About the role
The role & the team
The Senior Product Designer is an Individual Contributor that forms an integral part of our Product & Engineering teams. The Product Designer leads the Design and Customer Experience strategies and initiatives across the business and provides mentoring and support to our UI/UX Designer. You will be responsible for designing customer experiences & creating products that merchants will love. You’ll work alongside experienced Product Managers, and Engineers in collaborative cross-functional teams, to help shape the products used by Shippit customers to revolutionise how people send things to anyone, anywhere.
Day to day
- Designing customer-focused products and experiences.
- Collaborating closely with Triad (Product Managers, Engineers) and cross-functional teams to create new experiences and enhance existing products.
- Delivering finished designs for new experiences, ensuring they align with our design system and brand guidelines.
- Contributing to the evolution and maintenance of the design system used across our products.
- Creating prototypes of new interactions or concepts to communicate with other teams effectively.
- Testing ideas with customers or focus groups to ensure they meet user needs and expectations.
- Working with Marketing and Brand teams to create inspiring visuals.
- Staying updated with industry trends and continuously growing and learning as a designer and communicator.
Our ideal Shippster
- Strong background in UI/UX design with a deep understanding of User-Centered Design (UCD) principles.
- Proven experience in design leadership and mentoring within cross-functional product design teams.
- Expertise in rapid prototyping, user journeys, and usability principles.
- Ability to work on multiple projects simultaneously, being actively involved and curious about new features.
- Proficiency in design software such as Figma, Dovetail and Adobe Suite.
- Expertise in Customer-Centered Design, with a deep understanding of customer needs, pain points, behaviours, and motivations.
- Ability to rapidly iterate ideas based on customer feedback to maximise value for customers and the business.
- Demonstrated ability to manage stakeholders effectively.
- Experience in designing SaaS-based products is highly desirable.
- Strong problem-solving aptitude and analytical mind.
- Excellent communication skills.
What you'll be responsible for
- 🗓
Project Coordination
Coordinate people and processes to ensure the effective and timely running of a project
- 🔰
Leading of UX and UI Design
Lead the design of product features underpinned by UX and UI Design principles to create desired user-centred experiences
- 💡
Customer Journey Insight Development
Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 👍🏼
Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
- 💭
Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
Meet the team
The team you’ll be joining are made up of humble, experienced, smart, open and supportive peers. Product development is a complex team sport so expect to work with curious people from different backgrounds who are comfortable with ambiguity and who’ll want to help lift each other as we tackle tough product challenges for our customers. As a team, we’re big on collaborating together, sharing feedback, helping each other grow and having a bit of banter and fun so you’ll be in good company!