Myob
Relationship Manager
To liberate accountants by halving the time you spend on compliance and admin.
Sales and Customer Success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Myob
MYOB (meaning mind your own business) is an Australian multinational corporation that provides tax, accounting and other business services software to small and medium businesses.
About the role
About the role The Relationship Manager will manage Flare’s high value customers. You will proactively and strategically engage with customers, which will drive long-term relationships.
A component of this role is to educate employees about employee benefits, including novated leasing. You will educate employees through a vast array of online and offline tools, such as, but not limited to, webinars, presentations, on-site customer visits, expos, and other employee-facing events.
As a Relationship Manager, you will meet individual and team targets, and you will aim to achieve a high level of customer satisfaction. Your day to day - Working closely with the B2B Sales Team and the Employer, to design and implement a successful go-to-market strategy. - Managing key accounts, whilst ensuring customer advocacy and growth. - Working closely with the Relationship Management, Marketing and Product teams, so ensure product adoption and lead generation. This includes, but is not limited to, online and offline employee activities. - Meeting KPI targets on an ongoing basis. - Ensuring compliance and consistent application of policies, guidelines, procedures, and legislation. - Demonstrate team values, whilst maintaining and optimistic view and embracing/seeking feedback. Active participation in team/business meetings and events. - Sharing process improvement ideas with the relevant internal stakeholders. About you - Experience within Novated Leasing, Salary Packaging, SAAS Account Management, Employee Benefits, or consumer finance Sales and/or Relationship/Account Management positions. - Tertiary qualifications are preferred but not essential. - Proven strong sales and presentation skills. - Ability to build rapport quickly and engage with all types of prospective customers - High level of verbal and written communication skills - Ability to manage sales pipelines, high number of lead enquiries - Interpersonal skills and ability to adapt to team environment - Competent to use Microsoft suite of products - Proven ability to work effectively in a dynamic Sales team environment - Possess a high level of resilience and adaptable to change - Able to work effectively in a busy, fast paced sales environment with a passion for selling
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Our purpose is to deliver value for customers - building awareness, desire & commitment to MYOB’s business platform. Our highly regarded business tools help our customers do less bookwork & get on with more real work. Ultimately this helps them drive up profit, improve cashflow, manage employees, and enhance their business value. We do this through a culture of functional excellence, delivering high capability & performance through an accountable Sales team across Australia & New Zealand.