NICE
Sales Engineer
To build relationships that last with the world’s cloud CX leader
Software engineering
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
About the role
How will you make an impact?
Providing direct support to NICE inContact's sales and customer service organizations for pre- and post-sale connectivity engineering needs Attain a mastery-level knowledge of the voice and data services available through NICE inContact. Be able to communicate their full functionality and interconnection requirements to customers and their vendors. Developing solutions for a wide range of complex applications; solutions are imaginative, thorough, practical and consistent with the organizations' objectives. Thoroughly document proposals for standard and customized services. Prepare detailed project plans and order summaries for presentation to end users and their partners. Approving designs for sale upon customer acceptance Acting as an escalation point to resolve vendor hardware, software and application problems associated to the products and services recommended Acting as a mentor for Cloud Connectivity Engineers who need design guidance Organizing resources required to successfully accomplish projects and organizational goals Establishing and maintaining strong working relationships with various departments in and outside of the company, in order to ensure overall order coordination success Approximately 25% travel may be required Have you got what it takes?
Bachelor’s degree in information technology or related field, or equivalent work experience required 6+ years Telecommunications Circuit Design Engineering or Analysis 4+ years in a Sales or Solutions Engineering role Demonstrated working knowledge of telecom principles and concepts Proven ability to effectively communicate verbally and in writing, together with industry personnel, vendors, sales, service delivery and engineering personnel Requires a broad range of skills within a professional discipline to effectively perform complex assignments; demands familiarity with theories, concepts and network principles as well as applied knowledge of established procedures, policies and practices Highly organized, motivated and self-sufficient with a desire to win Strong customer service and technical support skills, coupled with problem-solving, trouble shooting skills, analytical and decision-making ability Advanced knowledge in architecture design and configuration of a wide array of networking and equipment including, OSI model service design with strong emphasis on Ethernet and IP architectures, VoIP Network protocols and designs (SIP, MGCP, SBC, etc), IP4 and IPv6 addressing Proficiency with Microsoft Office products: Excel, Word, PowerPoint and Microsoft Visio You will have an advantage if you also have:
Prior experience presenting solutions to stakeholders at all levels, both in virtual and face-to-face environments Prior experience with provisioning of Dedicated TDM and IP services Prior experience in building switching and routing translations for customer or carrier facing connections Prior experience with installation and implementation of telephony related equipment such as PBXs, Routers, Firewalls, Switches, etc
What you'll be responsible for
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Testing and QA
Ensure high quality work by testing code meets the requirements
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Backend application development
Develop, test, and maintain software applications
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Frontend Application Development
Develop, test, and maintain the user-side elements of a website or app
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables