Court Services Victoria
Application Support Analyst
To provide services and facilities to Victoria's courts, Victorian Civil and Administrative Tribunal, the Judicial College of Victoria and the Judicial Commission of Victoria.
Customer Support
Contract
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
·
Why Court Services Victoria
Court Services Victoria (CSV) was established on 1 July 2014 as an independent statutory body corporate to provide corporate and administrative services that support judicial independence in the administration of justice in Victoria.
About the role
Position Details About Us The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts. The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery. About the Role The application support analyst provides maintenance and support services directly to users of the Supreme Court's bespoke case management and online filing applications. These users include court staff, the judiciary, the legal profession, and other external users. The applications supported by the application support team are diverse in their technology platforms and use. The day to day focus of the team of analysts typically includes:
- Investigation, analysis and resolution of issues raised by internal and users;
- Providing training for new users of the supported applications;
- Conducting analysis, configuration and testing of business changes;
- Performing testing of new application software releases and bug fixes;
- Identification and troubleshooting of new issues and bugs within the applications.
About You
- Demonstrated ability to provide specialist and technical advice to a diverse range of court users is desirable but not essential;
- ITIL foundation certification is desirable;
- Knowledge of business practices and procedures of Victorian Courts is desirable.
How to apply Click the ‘Apply Now' button, ensuring you include the following in your application:
- resume
- a short cover letter
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 💬
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
- 🚦
Technical Incident Resolution
Analyze and resolve technical and functional product issues for internal and external customers
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
