Montu
Crisis Intervention Manager
To improve the lives of millions of people through medical alternative therapies.
Business Operations and Strategy
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Montu
Montu is a leading medical cannabis company with operations in Asia-Pacific and Europe. Montu has built an integrated cannabis ecosystem, which streamlines the experience for patients end-to-end, and sets new standards in cannabis care. The company is committed to improve the lives of millions of patients.
About the role
Company Description Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience – whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.
Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the medical cannabis experience, from patient care to pharmacy dispensing, clinical education, product development, wholesale distribution and more.
Job Description As the Crisis Intervention Manager, you will be responsible for developing and managing our capability to provide immediate intervention in high-risk situations identified during patient experience and patient care calls. You will lead a small team of experts, address and triage individuals at risk of self-harm, harm to others, or other crisis situations. This role requires swift response, comprehensive risk assessment, and coordination with internal teams and emergency services to ensure the safety and well-being of all involved. Key Responsibilities
- Develop and implement a Crisis Response framework and process in collaboration with Patient Experience and Clinic teams.
- Provide immediate outreach and intervention during high-risk patient interactions.
- Conduct real-time risk assessments to determine patients' needs and risk levels.
- Liaise with and refer patients to relevant crisis and emergency services
- Offer immediate support to patients dealing with crisis-related issues.
- Exercise independent professional judgment to solve problems and manage cases, adapting principles, procedures, and techniques as necessary.
- Utilize advanced reasoning skills to support in complex and acute situations, effectively communicating actions to the team.
- Establish and operationalize follow-up processes for patients in crisis situations and distress.
- Complete risk assessments, and provide information, advocacy, and support to patients experiencing a crisis event.
- Report, track, and identify prevention methods for incidents.
- Support the orientation of new staff and continuously upskill existing staff in crisis support, de-escalation, and other relevant areas.
- Contribute to the continuous improvement of crisis response processes to ensure best practice.
- Maintain appropriate records, including notes, reporting documentation, and incident reports.
- Keep up-to-date with knowledge, skills, and practices within risk management, safety, and quality frameworks.
- Maintain professional registrations or accreditations as required.
- Build and lead a high-performing team by providing clear leadership, direction, and support
Qualifications If you are committed to making a positive impact and have the expertise to lead a team in crisis intervention, we would love to hear from you.
- 6+ years of experience in mental health and domestic violence intake and crisis intervention assessment
- A relevant tertiary qualification in Social Work, Psychology, Welfare, or other related discipline
- Previous experience in providing crisis intervention and risk assessment
- An informed understanding of the incidence, causes, and impacts of crisis and de-escalation techniques.
- A clear knowledge and understanding of trauma-informed approaches and care.
- Experience leading a small team with hands-on involvement is an advantage.
- Crisis intervention skills and risk assessment experience
- Strong interpersonal and communication skills
- Advanced decision-making under pressure
- Collaboration and coordination with internal teams and third parties
- Training and development capabilities.
Additional Information You will be joining a highly motivated, dynamic team, where your ideas and contribution will be highly valued, and directly influence the direction and progress of the business.
You will also enjoy:
- Joining an expanding global company in its exciting growth phase
- Unlimited access to the SAGED and Greenhouse learning platforms
- Discounts with over 450 retailers across Australia through the Merit Reward and Recognition platform
- A collaborative, focused and driven culture that rewards high achievers
- Competitive salary and package
- Australia based, fully work from home
- Mental health support through our wellbeing platform Unmind
- Shaping the future of the cannabis industry as it evolves into a multibillion-dollar market
What you'll be responsible for
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Process Management and Ongoing Improvement
Manage and improve organizational processes to minimize complexities and increase productivity
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Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Creativity
Generates multiple innovative/new/novel ideas to solve a problem
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Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
Meet the team
Play a key role in optimizing our inventory management processes and ensuring seamless operations across our pharmacy network.