JLL
Community Manager
To drive sustainability and corporate social responsibility efforts.
Sales and Customer Success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
About the role
What this job involves: Due to an internal promotion, we’re looking for a Community Manager to join our team! You will manage customer and member on-boarding and the overall welcome experience, facilitating the smooth and efficient operation of the space, its facilities and amenities, and creating, curating, scheduling and managing engaging community events to boost the community morale and member networking. A snapshot of the role:
- Developing and managing the customer service program and experience
- Manage all customer feedback to ensure continual improvement in our customers’ experiences
- Welcome members and make sure they are well settled into their spaces
- Actively contribute to creating and sustaining a positive, inclusive, professional, fun and team culture and work
- Conduct tours as required for stakeholders or potential customers
- Oversee and curate a program of events designed to build community and generate additional revenue Sound like you? This is what we’re looking for:
- You’re genuinely passionate about providing outstanding customer service and this has been proven in your prior roles
- You are highly organised and take great pride in being accurate with everything you do
- You’re self-motivated and can keep yourself focused on balancing your workload
- You’re energetic and love letting your personality show through
- You possess a high standard of communication and can relate to others easily
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
