Role Description: As a Business Analyst at Spark, you will play a pivotal role in understanding business needs, identifying opportunities for improvements, documenting processes, and collaborating with stakeholders to define and implement effective solutions. You will work in cross-functional teams to drive continuous improvement across the business. You will work on business transformation projects spanning different teams and disciplines. You will be flexible, comfortable with change, and passionate about challenging teams to improve their ways of working and processes for better outcomes. We have flexible work plans available for those who need them. Key responsibilities:

1. Requirements gathering:

   • Collaborate with stakeholders to elicit and document business and user requirements, leveraging methods such as interviews, surveys, and workshops.
   • Develop workflows, user journeys, and as-is to-be documentation.

2. Data analysis:

   • Conduct in-depth analysis of existing processes, identifying bottlenecks, inefficiencies, and areas for improvement.
   • Utilise data-driven insights to propose strategic and tactical recommendations for process enhancements.

3. System design and governance:

   • Collaborate with technical team members to define and publish system and data requirements. Establish and communicate governance standards and procedures, such as data standards, RACI for involved stakeholders, and management processes.
   • Demonstrate experience in the definition of current state and target state for processes.

4. Process mapping:

   • Develop clear and concise process maps to visualise and communicate business workflows. Ensure alignment of processes with organizational goals and project requirements.
   • Showcase proficiency in wireframing (optional but advantageous).

5. Continuous improvement:

   • Collaborate with cross-functional teams to identify and implement process improvements. Monitor and evaluate the effectiveness of implemented changes.

6. Documentation:

   • Create and maintain functional and non-functional requirements, documentation of current and optimised processes. Ensure documentation is accessible and easily understood by both technical and non-technical stakeholders.

7. Stakeholder collaboration:

   • Engage with stakeholders to gather input and feedback on processes. Communicate findings and recommendations effectively.

Qualifications:

• Minimum of 3-5 years’ experience as a Business Analyst or a similar role.
• Bachelor’s degree in Business Administration, Information Technology, or related field.
• Proven experience in core business analysis skills and techniques
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience working in tech.
• Familiarity with continuous improvement methodologies (e.g., Lean Six Sigma).
• Project management experience is a plus.
• Experience with tools such as Jira, Miro, Figma, etc. and data visualization tools (e.g., Power BI) is a plus.