Do work that matters Work within our eCommerce team to be the friendly voice our business customers hear when they contact us. If you’re not already, you’ll become an eCommerce specialist who understands the unique needs of our customers and work to your best ability to find them a solution. We’re looking for someone with flexibility to work evenings, weekends, holidays, and occasional overtime when needed. We offer a rotating roster between 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home, or from any of our offices around Australia.

Our eCommerce Product Team is continually growing and we’re going through a massive digital transformation. We’re looking for experienced specialists to support our frontline teams and business banking customers. Responsibilities of your role could include:

• Understanding our eCommerce products, including the technical specifications and benefits, and communicate this to our customers
•  Provide a world-class customer support experience to frontline teams and customers over the phone
• Be responsible for  risk management activities such as running controls, resolving and providing support throughout remediation’s, outages and incidents
• Handle support requests that come through to our team in a professional and timely manner
• Communicate complex issues to appropriate service owners or departments to determine and recommend appropriate courses of action
• Have an opportunity to learn how eCommerce operates from the ground up, make a real impact on the future of the organisation and become an advocate of our products. See yourself in our team As a specialist, you’ll be working within Merchant Solutions. We support our customers to operate and grow their business, through the provision of innovative payment solutions that help them better engage with their customers and suppliers. The eCommerce Product Team, is accountable for the development and optimisation of online acquiring solutions to deliver payment products and services to customers where the cardholder isn’t present. We prioritise our customers and relentlessly improve their experience and solve their needs. We want to hear from you if you have:
• Experience with high volume communications across live chats or email and technical troubleshooting (gateway / API related issues)
• Optimized documentation and help build processes for team and customer support
• The ability to pick up new technologies quickly and explain complex concepts simply
• Well-developed communication, relationship management and presentation skills with the ability to influence and maintain strong relationships
• A growth mindset with the ability to work flexibly through change and ambiguity
• Risk Mindset –all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risk