IHG Hotels & Resorts
Groups & Events Executive
To create Great Hotels Guests Love® by providing True Hospitality for everyone
Administration
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
·
Why IHG Hotels & Resorts
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.
About the role
Your day-to-day
- Actively pursue leads and drive conversion to ensure all business opportunities are followed up and all defection and lost business is revisited regularly
- Assists in the coordination and liaison with the Food and Beverage Manager and the Executive Chef, the pricing and preparation of banquet menus, and beverages and wine lists
- Provide quotations for conference and events proposals covering venue, function, menu and accommodation costs ensuring revenue is maximized
- Preparation of Event Planning documents as required – including Request for Information, Event Orders, Invoices & Floorplans
- Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event
- Coordination and Hosting of site inspections, pre-conference meetings and post conference reviews with clients
- Proactively seek feedback from in house and past event clients to ensure client satisfaction and to generate repeat business
What we need from you
- Diploma in hotel management, sales/marketing or related field
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- A proactive approach to developing & maintaining strong relationships
- Adaptable and a quick thinker with problem solving skills who proactively looks to assist where possible
- Organised and with high attention to detail and the ability to coordinate multiple events simultaneously
- Knowledge of or previous experience in Hotel Event Planning is an advantage
What you'll be responsible for
- ✅
Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
- 📌
Facilities and Asset Management
Source and manage the tools, services, and processes that support the operations of the organization’s office and assets
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 😎
Social skills
Behaves and communicates effectively in different social situations and with a variety of different people
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Meet the team
Vital for the procurement of conference business, and assisting in the planning and delivery of service during conferences & events.