Our Vision 

To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.

Our Values

At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

Agile Solution focused Respect for all people Integrity in the way we operate  Job Description About You You will be a customer-focused team player with a high attention to detail and the drive to deliver operational excellence to our partners, and internal and external stakeholders. 

 

What you will do in the role

Buying

Vendor order management, including order placement, issue resolution and process optimisation Liaise with internal and vendor teams to drive buying efficiencies Run escalation paths for critical orders Manage linked sales order placement and negative backorder placement Stock Management

Work with the product team to manage and resolve aged inventory. This would involve supporting the quarterly rotation as required and assist with the resolution of any other stock issues Work with internal teams and Cisco to resolve return, faulty, discontinued stock issues Process customer return requests for electronic licensing Contract Management

Understand terms and conditions relevant to vendor, partner and buying program agreements Contribute to the development of operations tools and information for internal teams to drive process improvement Customer Service

Work with internal and vendor stake holders to respond to enquiries via the Cisco Sales and Pure Operations inbox Manage Cisco sales inbox and allocate incoming emails to relevant groups Responsible for management and uploading of ETAs received from the vendor Processes

Communicate effectively at multiple levels with on vendor and internal operational matters Support claim and reconciliation process Assist finance with any price or claims enquiries Coordinate daily POS and INV Manage weekly Open Orders Inventory reporting updates, hold orders etc  Desired Skills and Experience What you will need to succeed in the role

Strong communication and interpersonal skills Good administrative skills and business writing skills Sales background and skills General industry experience Good negotiation skills General business acumen and skills preferable Good presentation skills and/or experience In-depth product knowledge preferable Relationship building skills Intermediate MS Office Applications  

Our Benefits

A highly competitive salary package depending upon experience Hybrid and sustainable working environment Staff only on-site gym & weekly corporate fitness classes A selection of freshly prepared lunch options provided daily Free on-site parking and electric parking stations A relaxed, modern office setting with smart casual dress Access to discounted banking, superannuation and health insurance offers via our corporate partners Company paid parental leave scheme Employee Assistance Program On site school holiday program for children of Dicker Data staff