Dicker Data
Cisco Operations Specialist
To distribute a wide range of innovative technology accessories and peripherals from industry leading vendors.
Business Operations and Strategy
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Dicker Data
Dicker Data’s mission is to enable, educate and inspire IT resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.
Founded in 1978, Dicker Data (ASX: DDR) is the only Australian owned and ASX-listed IT distributor. Representing a wide range of global tier-one brands, Dicker Data prides itself on delivering tailored IT solutions to an extensive partner base of over 7,000 unique resellers. In April 2014, Dicker Data bolstered its market-leading position through the $65M acquisition of fellow IT distributor, Express Data. Following the integration of the two organisations, Dicker Data now boasts revenues in excess of $1.2B and a team of over 350 dedicated staff who have enabled the business to become the success it is today. Acting as the vital link in the technology value chain across both Australia and New Zealand, Dicker Data provides both vendor and reseller partners with unique go-to-market opportunities backed by expert locally based teams.
About the role
Our Vision
To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.
Our Values
At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:
Agile Solution focused Respect for all people Integrity in the way we operate Job Description About You You will be a customer-focused team player with a high attention to detail and the drive to deliver operational excellence to our partners, and internal and external stakeholders.
What you will do in the role
Buying
Vendor order management, including order placement, issue resolution and process optimisation Liaise with internal and vendor teams to drive buying efficiencies Run escalation paths for critical orders Manage linked sales order placement and negative backorder placement Stock Management
Work with the product team to manage and resolve aged inventory. This would involve supporting the quarterly rotation as required and assist with the resolution of any other stock issues Work with internal teams and Cisco to resolve return, faulty, discontinued stock issues Process customer return requests for electronic licensing Contract Management
Understand terms and conditions relevant to vendor, partner and buying program agreements Contribute to the development of operations tools and information for internal teams to drive process improvement Customer Service
Work with internal and vendor stake holders to respond to enquiries via the Cisco Sales and Pure Operations inbox Manage Cisco sales inbox and allocate incoming emails to relevant groups Responsible for management and uploading of ETAs received from the vendor Processes
Communicate effectively at multiple levels with on vendor and internal operational matters Support claim and reconciliation process Assist finance with any price or claims enquiries Coordinate daily POS and INV Manage weekly Open Orders Inventory reporting updates, hold orders etc Desired Skills and Experience What you will need to succeed in the role
Strong communication and interpersonal skills Good administrative skills and business writing skills Sales background and skills General industry experience Good negotiation skills General business acumen and skills preferable Good presentation skills and/or experience In-depth product knowledge preferable Relationship building skills Intermediate MS Office Applications
Our Benefits
A highly competitive salary package depending upon experience Hybrid and sustainable working environment Staff only on-site gym & weekly corporate fitness classes A selection of freshly prepared lunch options provided daily Free on-site parking and electric parking stations A relaxed, modern office setting with smart casual dress Access to discounted banking, superannuation and health insurance offers via our corporate partners Company paid parental leave scheme Employee Assistance Program On site school holiday program for children of Dicker Data staff
What you'll be responsible for
- ⚙️
Technology Implementation
Identify, implement and manage software that enables revenue-generating teams to achieve their goals
- 📶
Data Analysis and Reporting
Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions
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Operations Enablement
Recommend and implement improvements to processes or systems that enable teams to achieve their goals
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
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Problem solving
Identifies problems and develops logical solutions that address the problems