Telstra
Business Technology Advisor
We’re committed to building a connected future so everyone can thrive
Consulting and Professional Services
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
·
Why Telstra
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience.
And delivering the best tech.
On the best network.
Because our purpose is to build a connected future so everyone can thrive.
We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network.
That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well.
And that’s why we have an international presence spanning 15 countries, including China.
In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals.
As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe
About the role
Job Summary As a Business Technology Advisor, you will play an integral role in driving our four pillars within the TBTC channel and beyond. Your success in this role is built on providing exceptional project support to high-performing teams and developing and maintaining exceptional relationships with the TBTC channel and our TBTC partners.
Job Description
Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes well-being and choice. Focus of the Role
As a Business Technology Advisor (BTA) at TBTC, you will report to the Sales and Centre Lead and support the broader account management team. This is a Full-time onsite role in the 246-260 Bourke Street Office. What We Offer
Performance-related pay Access to thousands of learning programs so you can level up Global presence across 22 countries; opportunities to work where we do business. Purchased annual leave scheme Additional Telstra day off Additional 30% off Telstra products and services Toolkit provided (laptop + mobile phone + plan paid for) What You’ll Do
- Leverage substantial expertise and experience as a subject matter expert to recommend Telstra’s Business products and solutions to customer portfolio. Provide advice and support to internal stakeholders to identify new business opportunities.
- Gather relevant sources of information and insights from internal and external stakeholders to provide advice and consultation regarding developing customer solutions.
- Apply a breadth of knowledge gained via industry trends and competitive marketplace analysis to provide input into multi-product customer deals and develop business strategies for revenue generation.
- Make a strong contribution to the development of compelling proposals, relating to the value proposition for customer offers, while maintaining the protection of Telstra’s commercial interests and ensuring business plans continue to meet company goals.
- Proactively engage with cross-functional teams to participate in or advise on commercial / solution requirements, and assist in new solution introduction, development, management, and release activities.
- Provide expert guidance on the effective use of technology and solutions to achieve business outcomes in alignment with business requirements.
- Support the broader TBTC Account management team with technical support and knowledge.
- Meet individual and team sales and performance KPIs. About You
- Previous experience working in a TBTC as a technology advisor or other related sales roles within Telstra with the ability to deliver simple and complex sales.
- Proven sales experience working in the fast-paced SAAS and Technology industry.
- High levels of contract negotiation and pricing skills
- Highly analytical with advanced reporting skills
- Key interest in ICT and the future technology landscape
- Multitask who can adapt to a variety of scenarios and situations.
- Exceptional internal and external stakeholder management skills
- High levels of written and verbal communication skills
- Exceptional attention to detail and time management skills
- Embrace, adopt, and utilize Telstra tools and technology to enable better business processes.
- Demonstrated commitment to relationship building and working in partnership with key stakeholders.
- Excellent communicator with strong interpersonal, engagement, and presentation skills
- Understand the impact of your role and think out of the box to deliver results.
- Show initiative, enthusiasm, and pride in work and display resilience in a changing environment.
- If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!
What you'll be responsible for
- 🔀
Technology Solution Design and Development
Design and develop customized technology solutions, such as software applications, databases, networks, and platforms
- 🖥
Technology Implementation
Manage technology implementation projects, including budget, timeline, and resources
- 💬
Client Communication and Relationship Building
Communicate with clients and stakeholders to build relationships, gather feedback, and ensure satisfaction with services
Skills you'll need
- 🤔
Decision Making
Considers the costs and benefits of potential actions and determines the most appropriate one
- 💭
Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems