Join our wonderful Customer Fraud & Scam Protection team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group in the areas of Response, Customer, Application and Card fraud activities.

You bring to this role a genuine interest in developing a career in Financial Crimes detection and investigation, and a passion for ensuring the customer has a great experience. Your prior experience has given you sound knowledge of banking systems, products, services and procedures. With customer service experience, ideally over the phone, you can deal with a diverse spectrum of people, have well-developed written and verbal communication skills and are able to maintain a high level of confidentiality and discretion.

You are highly motivated, able to work independently, managing ambiguity and varied workloads and priorities. You have strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.   As a** Customer Fraud Protection Investigator** you’ll get to:

• Be part of the Response team, where you will receive and respond to inbound calls from customers who may have been scammed.
• Investigate and resolve customer direct queries regarding fraud and scam activities
• Collect, analyse and compile evidence

  We offer flexible work options that put our people first, and a hybrid model of two days in our Melbourne, Bendigo or Adelaide corporate office per week.  We have two permanent, part time positions available. We will consider applications from people looking to work between 4 and 6 days per fortnight and who have flexibility to work across day shift, afternoon shift and weekends. Once your roster has been agreed this will be fixed, and you will have the opportunity to pick up additional shifts at times. Shifts currently available:

• Monday Afternoon shift 4:30pm - 1am
• Tuesday Afternoon shift 4:30pm - 1am
• Wednesday Afternoon shift 4:30pm - 1am
• Thursday Afternoon shift 4:30pm - 1am
• Friday Afternoon shift 4:30pm - 1am
• Saturday Dayshift 8:30am-5:00pm
• Saturday Afternoon shift 4:30pm - 1am
• Sunday Dayshift 8:30am-5:00pm Penalty rates apply for afternoon and weekend shifts

  We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.