Dubber
Senior Partner Manager
To unlock the power of conversation
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Dubber
Dubber is the world’s leading Unified call recording and Voice AI platform that enables every conversation to be captured and transformed into voice data to improve business performance. Voice data as a Service is revolutionising how service and solution providers engage customers to improve revenue and retention and how businesses satisfy critical needs ranging from compliance to sales and service performance improvement and documenting crucial conversations. Dubber is listed on the ASX (DUB) with offices in Melbourne, Sydney, Brisbane, Oxford and Dallas.
About the role
**What You’ll Do ** This is an exciting role within our Asia Pacific Sales team, you will be primarily responsible for managing a portfolio of existing Service Providers (SP’s) relationships in the Asia Pacific market as well as winning new, targeted SP’s across the region. You will focus on managing and expanding Dubbers partners, as it is critically important to Dubber’s goal of driving consistent revenue growth from our key partner relationships .
Whilst managing relationships with senior executives within existing partners is an important attribute, the core responsibility of this role is driving growth. Overall, this means growing the monthly recurring revenue (MRR) from key partners across the Asia Pacific region. At a tactical level, this means driving growth in the number of Elite Partners in the region, in turn, growing the number of activated, enabled account managers within these Partners with the goal of consistently growing monthly run-rate, Partner-led pipeline. With this in mind, the role will be of interest to a high-energy, action oriented and growth minded sales leader who is excited about building a significant, self sustaining Partner model in Asia Pacific.
This is a high-intensity, out-in-the-field, Partner growth role as opposed to a ‘behind the desk’ channel strategist position. The role calls for an individual comfortable with the grit, hustle and determination required to lead the revenue growth from an engaged & expanding Partner community.
Key Responsibilities:
- Lead engagement with key executives across existing Service Providers to migrate them to a joined at the hip, Elite Partner model
- Continually engage with targeted new Service Providers who exhibit the characteristics of an Elite style Dubber partner, negotiate contractual terms and establish the framework for the Elite/PET operating model
- Leverage the scale & capability of the Partner Enablement Team (PET) to consistently expand the number of activated account managers and downstream Resellers within each Elite Partner to drive consistent MRR growth
- Similarly, work closely with the Global Head of Sales Enablement to ensure your Elite Partners have access to the full suite of Dubber sales activation content with the goal of creating a community of self-sufficient, reasonably autonomous Partners
- Cultivate relationships with Marketing leaders within your Elite Partners to ensure Dubber is consistently promoted & enabled within in the value proposition of the SP
- Produce and update strategies & quarterly business reviews for each SP, establish task assignments, milestones and coordinate input from all Dubber internal stakeholders.
- Provide regular sales & revenue forecasts and report on growth and key milestones within SP’s
Experience & Education:
- 5+ years relevant experience in Channel Account Management
- Experience within the Telecommunications Industry and ideally exposure to the large telco carriers in the Asia Pacific region
- A detailed understanding of & experience in managing channel-based relationships
- Understanding of solution selling methodologies coupled with hands-on understanding of Salesforce.com
- Ideally, exposure to a start-up, rapid growth style environment
- Experience with leading sales engagements within the partner ecosystem
- Although not a technical role, ability to understand basic technical requirements is a must
- Track record of working across multiple functions, both collaboratively and independently
- Experience selling SaaS based services is desired
About You!
- You are an excellent communicator
- You have a persistent, resilient, high energy & can-do approach to your work and above all, know how to out hustle your competitors
- You are a curious, rapid learner with the ability to consume & contextualise large amounts of new information
- Highly resourceful combined with an ability to work independently
- You are a strong team player
What you'll be responsible for
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Outbound Prospecting
Generate new sales opportunities and move them through the funnel by drafting outreach messages and sequences, and identifying the needs of customers
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Sales Pipeline Management
Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities
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Sales Team Enablement
Identify opportunities to enhance processes and resources that enable team performance and time spent with prospects or customers
Skills you'll need
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Results orientation
Focuses on outcomes and the steps it takes to achieve them
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Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
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Problem solving
Identifies problems and develops logical solutions that address the problems