Amazon (AWS)
Cloud Support Engineer
Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
Software engineering
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Amazon (AWS)
AWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious and passionate people to expand our diverse teams of thinkers, testers, and doers.
About the role
DESCRIPTION ABOUT US
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you: · Learn and use groundbreaking technologies · Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs · Interact with leading engineers around the world · Partner with Amazon Web Services teams to help reproduce and resolve customer issues · Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services · Drive customer communication during critical events · Drive projects that improve support-related processes and our customers’ technical support experience · Write tutorials, how-to videos, and other technical articles for the developer community · Work on critical, highly complex customer problems that may span multiple AWS services
What you'll be responsible for
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
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Scripting and Automation
Develop scripts and automated workflows to improve the efficiency and accuracy of repeated tasks
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Test Automation
Create and implement code tests and software test automation
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables