Zoomo
Field Operations Associate
To sustainably transition billions of urban delivery miles from mopeds, cars and trucks to light electric vehicles.
Business operations
Temporary
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Zoomo
Zoomo is the world's leader in light electric vehicles (LEVs) and after-market servicing, built on the experience of thousands of delivery riders around the world.
Engineered in Australia and operating across the United States, the United Kingdom, Europe and Australia, our vehicles are built specifically for durability & performance.
Zoomo's flexible rider subscriptions and business services allow tens of thousands of riders around the world to access the best light electric vehicles.
About the role
Description At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world-class engineers, operators, sales staff and vehicle repair technicians, developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.
Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more. Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet. What you'll do Join our team as a Field Operations Associate and be at the heart of our operations! Your role will be all about making sure our assets are safe and our customers are happy. Here’s a sneak peek into your fun and dynamic day-to-day activities:
- Community Treasure Hunts: Track down and recover our assets around town, making sure they're where they belong.
- Customer Hero: Help our customers who might have missed a payment with kindness and a smile, turning their day around.
- GPS Detective: Use our high-tech GPS tools to find and rescue our stolen or lost assets, like a real-life superhero!
- Online Sleuthing: Search digital platforms like eBay to uncover and reclaim our assets – it's like a virtual scavenger hunt!
- Bike Buddy: Assist in checking bikes in and out at our local workshops, ensuring everything runs smoothly for our cycling community.
- Delivery Dynamo: Pitch in with delivery tasks, keeping everything on track and efficient.
In this role, every day is an adventure. Join us and be a key player in our lively, fast-paced team! Requirements We're looking for someone who brings a mix of skills and a positive attitude to our team. Here's what you'll need to succeed in this role:
- Driver's License: You should have the entitlement to drive local company vehicles.
- Confidence: Be comfortable approaching private property to search for our assets.
- Empathy: Handle interactions with customers with care and understanding.
- Goal-Oriented: Thrive in a target-driven environment.
- Communication Whiz: Have excellent presentation and communication skills, both spoken and written.
- Detail-Oriented: Pay close attention to detail to ensure accuracy in all tasks.
- Team Player: Be willing to roll up your sleeves and help out in other areas of the business as needed. If you have these qualities and are ready for a fun and rewarding challenge, we’d love to hear from you!
Benefits We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:
- Working with a switched on team that strives to make the streets greener and serve the rider
- A competitive salary (ideally looking for someone who can work 5-15 hours per week)
- Global and country-specific benefits packages
- Monthly team outings & events
- Get to know our product by using one of our e-bikes
- Annual learning and development allowance
- Mental wellbeing support
What you'll be responsible for
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Process Management and Ongoing Improvement
Manage and improve organizational processes to minimize complexities and increase productivity
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Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
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Data Analysis and Reporting
Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions
Skills you'll need
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 💭
Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
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Problem solving
Identifies problems and develops logical solutions that address the problems