TMGM
Forex CFD Account Manager
To provide you with the best trading conditions, powered by both industry-leading and cutting edge innovative platforms.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why TMGM
At TMGM, we simplify direct CFD trading through a sophisticated online platform, offering advanced technology, unparalleled support, and an innovative structure that allows traders to focus on making informed investment decisions while we handle the rest.
About the role
Your Impact and Contribution
As an Account Manager at TMGM, your primary focus will be driving sales for our products and services. You will be able to provide clients with exceptional service across all communication channels. Your role will involve the following: Sales Growth:
- Assist in driving sales by promoting and selling TMGM's products and services.
- You can independently use your strong sales skills to identify and generate client pipelines.
- Build and nurture relationships with new clients to foster long-term partnerships. Client Service:
- Deliver exceptional customer service across various communication channels to ensure client satisfaction.
- Please respond quickly and professionally to client inquiries, and resolve issues effectively. Performance and Goal Orientation:
- Work towards specific Key Performance Indicators (KPIs) to meet or exceed sales targets.
- Please expand your knowledge about the markets, FX industry, and TMGM's platforms and products.
- Strive to achieve team and individual metrics, contributing to overall success.
Requirements
- We seek highly motivated individuals to kick-start or advance their careers in the Forex industry-minimum one year of experience in the Forex industry. Previous exposure to customer-focused environments such as customer services, sales, outbound/inbound support, consulting, or similar fields would be advantageous. Great willingness to learn practical financial knowledge and professional skills.
- Comfortable making high outbound calls and engaging with diverse buyers. You should possess confident communication skills or be motivated to enhance your communication abilities.
- Strong ownership of your responsibilities. You are proactive in addressing challenges, displaying a problem-solving mindset. You are a diligent worker, driven to achieve results, fearless when faced with obstacles, and hungry to start a rewarding career.
- Excellent overall communication abilities, including modifying approaches to suit various audiences.
- Proficiency in English, any other Asian languages, Mandarin/Thai/Vietnamese/Malay/Indonesian/ Filipino language are highly preferred.
What you'll be responsible for
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Sales Pipeline Fulfilment
Ensure the top of the sales pipeline is adequately filled with quality leads
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Sales Pipeline Management
Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Results orientation
Focuses on outcomes and the steps it takes to achieve them
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
