Deputy
Implementation Consultant,
At Deputy we’re on a mission to change the way the world works.
Consulting and Professional Services
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Deputy
Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices also in Melbourne, London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing.
About the role
As an Implementation Consultant at Deputy, you will be a trusted advisor to small and medium sized business (SMB) customers by providing best practices and identifying areas of opportunity during the implementation process and beyond. Working closely with our SMB Sales team and Customer Success Managers, you will be responsible for delivering paid onboarding packages, account reviews, and proactively reaching out to ensure our SMB clients are set up for long term success.
You will use your expert understanding of business needs to translate those into their Deputy account setup, configuration and usage. You will develop expertise in both our product and partner integrations in order to communicate with multiple internal and external stakeholders. You will live by Deputy’s values, including listening to learn in order to identify a customer’s desired outcomes.
Responsibilities
- Manage the end-to-end delivery and implementation of onboarding projects for Deputy’s SMB customers
- Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process
- Conduct periodic account reviews to ensure client satisfaction and value maximization
- Host one-to-many client training sessions, including Deputy Essentials, to get new users up and running
- Be a Deputy product expert with a deep understanding of small and medium sized business needs, including Awards and integrations
- Provide feedback to the Learning Experience Team to further amplify the technology led onboarding experience
Skills & Experience
- 2-4 Years of professional experience in training, delivery, implementation, or project management, preferably with SaaS applications
- Demonstrated history of establishing and meeting work schedules with limited time frames and under tight deadlines
- Ability to understand and relate to both technical and non-technical stakeholders
- Intrinsically motivated, customer focused with revenue awareness
- Above all, a growth mindset, willingness to learn, and a genuine excitement for the problems we are solving for our customers
Employee Perks - Share Options - Paternity/Maternity Leave Policies - Flexible Work Policy - Company wide Development & Coaching - Hackathons - Awards - "Your Time to Shine & Celebrate Success" - Social Events & variety of social clubs (Books, LGBT, Games, Sports) - Mental Health Support - Munch & Learns
What you'll be responsible for
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Technology Solution Design and Development
Design and develop customized technology solutions, such as software applications, databases, networks, and platforms
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Technology Implementation
Manage technology implementation projects, including budget, timeline, and resources
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Client Communication and Relationship Building
Communicate with clients and stakeholders to build relationships, gather feedback, and ensure satisfaction with services
Skills you'll need
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Decision Making
Considers the costs and benefits of potential actions and determines the most appropriate one
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Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
