Myob
Senior Enablement Consultant
To liberate accountants by halving the time you spend on compliance and admin.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Myob
MYOB (meaning mind your own business) is an Australian multinational corporation that provides tax, accounting and other business services software to small and medium businesses.
About the role
The Opportunity
We're looking for an experienced and hardworking Senior Enablement Consultant who demonstrates excellence, creativity and drive. Ideally, you'll have a SaaS Professional Services background and experience in best-practise consulting, project management, and software implementation (or willing to learn). You're a storyteller who thrives off a challenge and has a positive approach. Your learning solutions are engaging, but more importantly, effective (and proven to be). Overall, we want to welcome a great teammate who's happy to share their talent with others. If this sounds like you, please read on.
You’ll be part of an Enablement team that drives customer satisfaction and retention by providing Sales, Success, Support and Services teams with the right knowledge, assets, and skills to maximise every customer interaction. You'll collaborate on the Enablement process end-to-end, including needs analysis, content development, training delivery, communication, optimisation, and outcome assessment.
About the Role
- Build compelling enablement content and journeys that improve retention, embeds the learning and accurately reflects training needs. - Use Articulate Teams 360 suite to create engaging, on-brand learning content. - Establish and maintain career pathways for Sales/Success/Support/Services team members to support career transition, promotions, and succession planning. - Build, execute and optimise Sales, Success, Support and Services Certification process and Soft Skill curriculum. - Deliver enablement materials in accordance with MYOB best-practice design, business and customer requirements, and agreed schedules. - Think creatively, and identify and explore new education concepts to optimise learning. - Perform Training Needs Analysis (TNA) through to content build and publishing (true end-to-end). - Use performance data to identify knowledge or skill gaps across Sales, Success, Support and Services teams. - Mentor others and facilitate Train the Trainer sessions with colleagues to improve their training delivery technique, both in-person and remotely.
What You Will Bring
- Extensive experience building blended (online and facilitator-led) learning in a fast-paced, corporate setting. - Experience in designing and facilitating improvement workshops. - You have extensive experience with industry-standard learning development tools such as Adobe Creative Suite, Articulate 360, and Camtasia. - You have outstanding written and oral communication skills. You can write effective copy, instructional text, and audio/video scripts. You can tell a story with visuals as well as words. - Experience writing education materials (preferably for consumer or software products). - Experience with User-centred Design methodology. - An appreciation of quality control and quality assurance measures applicable to the development of learning tools.
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🤓
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Our purpose is to deliver value for customers - building awareness, desire & commitment to MYOB’s business platform. Our highly regarded business tools help our customers do less bookwork & get on with more real work. Ultimately this helps them drive up profit, improve cashflow, manage employees, and enhance their business value. We do this through a culture of functional excellence, delivering high capability & performance through an accountable Sales team across Australia & New Zealand.