Uber
Account Manager
To help people go anywhere and get anything and earn their way.
Sales and Customer Success
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Uber
We are a tech company that connects the physical and digital worlds to help make movement happen at the tap of a button. Because we believe in a world where movement should be accessible. So you can move and earn safely. In a way that’s sustainable for our planet. And regardless of your gender, race, religion, abilities, or sexual orientation, we champion your right to move and earn freely and without fear. Of course, we haven’t always gotten it right. But we’re not afraid of failure, because it makes us better, wiser, and stronger. And it makes us even more committed to do the right thing by our customers, local communities and cities, and our incredibly diverse set of international partners. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
About the role
About The Role The Partner Success Associate (PSA) plays an integral role in the UberEats Australia team, delivering an outstanding customer experience to a portfolio of our strategic restaurant partners. The focus will be to drive business growth and innovation with our restaurant partners, expanding our business together in mutually beneficial ways. In conjunction with the Key Account Directors (KAD) the PSA role strives to deliver a world-class customer experience. This includes, but is not limited to: providing best-in-class services to external business leaders & franchisees, defining and executing operational excellence initiatives and identifying growth opportunities within the account. Your Impact in Role
- Work alongside our Key Account Director to provide an outstanding customer experience and drive shared business growth within our highest-value restaurant partners
- Advance the strategic priorities of a portfolio by coordinating performance improvement projects, driving initiatives to increase store activations and account penetration and managing select growth initiatives
- Build trust with multiple stakeholders across the restaurant partner’s corporate and store network
- Interpret, through data analysis, opportunities and threats to the restaurant partners' business and provide recommendations to drive growth within the partnership
- Identify opportunities to improve the restaurant experience and success, working cross-functionally to achieve this
The Experience You’ll Bring
- A proven track record - You'll have previous customer or partner-facing experience at an Enterprise level.
- Customer Empathy - A customer-first, customer-always mindset and a passion for working directly with key accounts.
- Strong professional verbal and written communication - Ability to be credible with senior audiences
- Commercial acumen - Understanding of how businesses and organisations work and how to navigate a partner’s business
- Data acumen - Strong data and analytical capability to be able to understand and analyse complex problems and develop recommendations/solutions based on data
What you'll be responsible for
- ⭐️
Sales Pipeline Fulfilment
Ensure the top of the sales pipeline is adequately filled with quality leads
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 📊
Results orientation
Focuses on outcomes and the steps it takes to achieve them
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
