Roche

Patient Journey Partner

Doing now what patients need next

  • Sales and Customer Success

  • Full-time

  • Office | Sydney, NSW, Australia

  • Visa sponsorship · No

  • Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

  • ·

Why Roche

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.

Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.

About the role

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Join us in making this happen with:

  • A unique patient focused field-based opportunity in NSW & ACT
  • Expertise in the field of Ophthalmology
  • Experience in a commercial healthcare setting The Patient Journey Partner (PJP) is at the centre of the Roche organisation. The PJP is an empowered leader and the Primary Point of Collaboration (PPOC) and the local face of Roche. You will partner closely with those stakeholders directly touching the patient journey (in a given therapeutic area or ecosystem), gaining a deep understanding of their needs in order to connect Roche’s capabilities, products and services to co-create meaningful solutions.

  Key responsibilities include, but not limited to:

  • Bringing the external in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. 
  • Acting as a trusted partner and the primary point of collaboration between ecosystem stakeholders and Roche; the PJP shares the needs of the patient and the stakeholder community internally.
  • Partnering with patient journey stakeholders to identify roadblocks and unlock possibilities to deliver a shared value for the patients, the community and for Roche
  • Advocating Roche’s product/s from registration and supporting their quality use in a truthful and balanced manner to support potential solutions
  • Applying deep knowledge of the local, legal and Roche SOP frameworks to compliantly make decisions and optimise opportunities
  • Uncovering, understanding and validating both the patient and customer journeys in their entirety. Acting as a system thinker with the ability to identify shared purpose among stakeholders, including Roche
  • Integrating expertise to address “problems” with simple solutions and building partnerships through great experiences, whenever stakeholders in the ecosystem engage with Roche employees, products and services

Who you are: With a strong passion to create value and impact on the ecosystem, you think from an Enterprise level, beyond boundaries and borders, in order to bring the best possible outcomes to both the local health environment, and more broadly, across Roche globally. You have:

  • Healthcare professional qualification and/or university degree (life sciences) with practical understanding of digital innovation methodologies. An advanced degree in Life Sciences and/or MBA is a plus.
  • Demonstrated experience in the pharmaceutical or biotechnology industry with up to date knowledge of Medicines Australia Code of Conduct and other relevant standards and guidelines.
  • Ophthalmology expertise and experience would be preferred.
  • Strong capabilities in understanding and mapping patient and customer journeys and related treatments in the Ophthalmology area (preferred) 
  • Robust strategic understanding and experience in tactical implementation of health solutions, including an understanding of clinical research.

What you'll be responsible for

  • 💬

    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • 👍🏼

    Adoption and Success Management

    Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

  • 🤝

    Relationship Building

    Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 🤓

    Learning agility

    Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

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Sales and Customer

Roche