**Information and Privacy Commission - 2 x Senior Regulatory Officers **

• Manage and resolve complaints and reviews relating to information access and privacy
• Supervise, mentor and lead Regulatory Officers in the management and resolution of complaints and in undertaking reviews in relation to information access and privacy
• Lead proactive regulatory compliance activities in accordance with IPC legislation policies and procedures, including and audits and data breaches
• Clerk grade 9/10, base salary ranging from $120,859 - $133,183 per annum plus super
• Located at the McKell Building – Haymarket
• Closing date Monday 22nd July 2024 @ 09:59

About the role As the Senior Regulatory Officer, you will support members of the public to exercise their rights to information access and privacy by managing more complex matters and implementing approaches to identify and resolve issues promptly and effectively. Reporting to the Manager, Investigation & Review or Manager, Complaints and Proactive Initiatives you will be responsible to manage and resolve complaints or reviews, conduct investigations and lead proactive regulatory compliance activities effectively and efficiently in accordance with relevant legislation and Commission policies and procedures. You will provide day to day guidance and supervision to members of the Investigation & Review Team and work closely within the IPC to manage projects including the development and publication of regulatory advice.

Your key accountabilities include:

• Develop, maintain and implement legal precedent and knowledge databases together with performance and quality control systems, processes and procedures to support the IPC in meeting its service delivery objective
• Plan, prioritise and manage a caseload of files within set timeframes to achieve quality outcomes and organisational goals
• Make preliminary inquiries, conduct interviews and onsite assessments in a professional manner and prepare regulatory reports and recommendations
• Maintain effective working relationships with complainants and agencies through regular effective communication and consultation; identify early resolution strategies. Effective case management and proactive regulatory initiatives into systemic or unique issues including oversight assurance processes for repots and the exercise of delegations
• Prepare clear project proposals and define scope and goals in measurable terms an undertake projects to facilitate improved agency compliance with legislative obligations including policies, guideline and IPC information resources. Monitor the completion of project milestones against goals and initiate amendments.

About you The IPC are seeking a pro-active individual with demonstrated experience in effectively undertaking case management and regulatory activities including interpreting legislation, administrative decision-making and inquiry, conducting interviews and collecting and analysing information. You will possess a high level of integrity, have experience in administrative decision making, compiling reliable and accurate reports and project management skills to plan and effectively undertake regulatory functions. You will also possess excellent verbal and written communication and interpersonal skills, including the ability to communicate and facilitate early resolution of issues/complaints between parties. You will have sound, research and analytical skills and a demonstrated ability in the analysis of complex technical issues using quantitative and qualitative approaches, including the capacity to compile an interpret complex issues rapidly and accurately.

To be successful in this role you will have:

• Appropriate tertiary qualifications or demonstrated experience in effectively undertaking regulatory activities including application and interpretation of legislation, interviewing, information collection and analysis and reporting
• Experience in compiling written reports combined with project management skills in planning and effectively undertaking regulatory activities, working effectively as a team member
• Sound research and analytical skills and demonstrated ability in the analysis of complex technical issues using quantitative and qualitative approaches
• Experience in managing staff effectively and efficiently