Rex Airlines
Aircraft Support Officer
Our Heart is in the Country
Customer Support
Part-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Rex Airlines
Rex Airlines is Australia’s largest independent regional airline operating a fleet of sixty Saab 340 aircraft to 59 destinations throughout all states in Australia. In 2020, Rex is expanding to domestic operations starting with an initial fleet of six B737-800 NG aircrafts with domestic fights operating between Mẹlbourne and Sydney on March 1, 2021. The Rex Group comprises of wholly owned subsidiaries Pel-Air Aviation (air freight and charter operator) and the Australian Airline Pilot Academy in Wagga Wagga and Ballarat.
About the role
About the role We are currently recruiting for Aircraft Support Officers to join our team at Rex in part-time capacity. An Aircraft Support Officer is primary responsibility to ensure efficient and smooth operations on the ground to facilitate the safe and timely departure and arrival of aircraft. The position will operate under the supervision of the Ramp Leading Hand.
Duties and responsibilities
- Perform various aircraft handling tasks, including marshalling aircraft and ensuring the safe movement coordination of aircraft on the ground
- Hold Safety as a core value
- Assist in the loading and unloading of baggage and cargo
- Ensure proper handling, sorting, and delivery of baggage to the designated areas while adhering to safety and security procedures
- Support ramp operations, such as the positioning of ground support equipment, waste cart, and potable water activities.
- Operate and maintain ground handling equipment, such as tugs, loaders, and belt loaders.
- Collaborate effectively with colleagues, supervisors, pilots, and other airport personnel to ensure efficient operations.
Key Selection Criteria:
- Previous experience in aviation or in a similar role is desirable but not mandatory
- Highly motivated and interested in being part of a small and talented team
- Hold or be able to obtain Aviation Security Identity Card (ASIC)
- Hold a Current Driver’s Licence and have the ability to hold an Airport authority to drive airside license (ADA)
- Ability to work in a team environment and a commitment to on time performance
- Physical fitness and ability to lift heavy objects and work in outdoor environments
- Flexibility to work in shifts, including evenings, weekends, and holidays Positive and professional attitude, well organised
- Excellent communication and interpersonal skills.
What you'll be responsible for
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Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
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Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Verbal communication
Speaks clearly to convey information effectively to a target audience