Evolve Scientific an NES Fircroft Company
Customer Service and Pharmacovigilance Associate
Australian market leader in Scientific and Technical Recruitment. Proud to be part of the NES Fircroft Group.
Customer Support
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Evolve Scientific an NES Fircroft Company
As Australia's leading and largest specialist recruiter in the fields of science and technology, we provide the ideal match for our clients' needs, whilst managing our candidates' experience with respect, honesty and integrity.
We’re the preferred recruitment partner to many global brands in the Pharmaceutical, Biotechnology, Food, Chemical and FMCG manufacturing sectors; and, Environmental, Research and Consulting Industries. We also work closely with Federal, State and Local Government clients and many more privately-owned businesses.
About the role
About company/role:
- Major pharmaceutical company
- Based in the Southeast suburbs
- Permanent opportunity
- Full time hours, Mon-Fri
Duties:
- Respond to technical enquires that may encompass product ingredients, formulation and safety of use
- Receive, respond and resolve consumer complaints and enquires
- Record data and ensure all information is correct in the database
- Develop and maintain current knowledge of the pharmacovigilance requirements for Australia and overseas
- Provide training for Pharmacovigilance responsibilities to relevant staff
- Prepare weekly and monthly product quality and safety reviews
- Work closely with internal stakeholders
Skills/experience:
- Tertiary education in Pharmacy
- Working experience as a Pharmacist
- Previous Pharmacovigilance experience
- Excellent verbal and written communication skills
- Quality focused with high attention to detail
What you'll be responsible for
- 🤝
Relationship Building and Management
Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
- 💼
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
- 💬
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
Our client operates a fast paced, professional and collaborative environment to produce an extensive range of products for both Australia and international markets.