Bunnings
Collection Officer
To provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service.
Customer Support
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Bunnings
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
About the role
As a Collection Officer you will:
- Maintain and control a debtors ledger to maximize collections and minimize bad debt.
- Manage, investigate and troubleshoot customer issues, expediting resolution of credit claims by liaising with Operations, Trade, Sales, and customers.
- Effective and mutually beneficial payment negotiations on behalf of the business within prescribed policies.
- Achieve desired collection outcomes and manage doubtful debts to determine when to escalate for further advise as per policies and procedures.
- Undertake receipt allocation and account reconciliation.
- Liaise with customers to understand their business requirements, facilitate effective & simple trading that promotes service and supports collections.
Who we’re looking for: Our ideal candidate will be a high energy team player with a can-do attitude, a result driven clear communicator with awareness around the key elements of collections. We are looking for an enthusiastic and innovative thinker who can recognize priorities and move from one to the next with a positive mindset and who is able to work under pressure at a fast pace. You will have good organization, negotiation, problem solving and influencing skills with the ability to work independently as well as part of a cross functional team. You will possess excellent customer service, stakeholder management and communication skills. You’ll need:
- Experience in collections, finance & customer service
- Strong technical ability – Oracle is preferable, Microsoft Excel & Outlook We’re here to support you. Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at [email protected] and a member of the team will be in touch. You’ll be part of a workplace where you’ll feel like you belong.
There's so much on offer when you're part of our Bunnings team with benefits including:
- Our flexible and informal work environment which helps bring balance between work and home.
- Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.
- Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.
- 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.
- The opportunity to create a real difference in your local community and environment.
What you'll be responsible for
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Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
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Customer Education and Onboarding
Assist customers in onboarding, provide education on product features, and give personalized support for success
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Customer Feedback-Driven Enhancement
Collect and analyze customer feedback to improve products, enhance the customer experience, and ensure continuous quality enhancement
Skills you'll need
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Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables