Court Services Victoria
Client Services Officer
To provide services and facilities to Victoria's courts, Victorian Civil and Administrative Tribunal, the Judicial College of Victoria and the Judicial Commission of Victoria.
Customer Support
Contract
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
·
Why Court Services Victoria
Court Services Victoria (CSV) was established on 1 July 2014 as an independent statutory body corporate to provide corporate and administrative services that support judicial independence in the administration of justice in Victoria.
About the role
Position Details About Us The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts. The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery. About the Role The Client Services Officer (CSO) is a member of the Client Services Team and is accountable for services arising from day-to-day dealings with persons under ‘legal disability' including their careers, and in particular their requests to access their funds in Court. The position must balance and negotiate such requests and expectations with requirements set by the Judiciary. About You
- Knowledge of relevant legislation, particularly the Supreme Court Act 1986, Trustee Act 1958, the Guardianship and Administration Act 2019, the Charter of Human Rights and Responsibilities Act 2006, of the Rules of Court, as it impacts upon the administration of funds in Court for persons under disability.
- Familiarity with the National Standards for Disability Services.
- Ability to have difficult conversations whilst being sensitive to client needs.
- Active listening skills and well developed professional communication skills.
- Sound experience and advanced skills in the use of the Microsoft Office suite of applications.
- Highly developed work organisation skills with the capacity to set meaningful priorities within a changing environment, paying particular attention to detail in all undertakings with the ability to balance competing priorities.
- Well-developed financial literacy skills.
- Experience in the trustee or related industry would be highly regarded.
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 💬
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
- 👍🏼
Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
- 💪🏼
Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
