Who are we? Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.   

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  End User Technology EngineerJob Summary Mid-level End User Technology Services professional with well-established experience in applications, systems and hardware. May also have experience in audit.

Responsibilities Data Center /Office Expansion Support

• Executes against documented plan
• Orders and installs new equipment
• Resolves issues and/or escalates issues to manager or Data Center construction/project manager
• Travels to sites, as necessary

System Audits

• Runs system audits
• Acts as escalation point for audit remediation issues and resolves

End User Support (outside of Tickets, often individual)

• Ad hoc, real-time, EA, employee and Executive support to troubleshoot a wide range of issues including but not limited to, hardware and software issues
• Executive All Hands meetings technical support

Software Installations, Packaging and Deployment

• Responsible for single or individual package deployment and software installations, confirming successful deployment/installation with user
• Partners with Sr Staff to test pre-mass deployment software packages, identifying issues and escalating up to Sr Staff

Ticket Triage and Resolution (event, incident, request)

• Responsible for more complex ticket resolution
• Acts as a point of escalation
• Proposes solutions and partners with more junior team members to resolve escalated issues
• Partners with other GTS teams to resolve broader issues
• Escalates issues which cannot resolve
• Handles sensitive onboarding and terminations, with discretion
• Meets or exceeds 90%+ SLA compliance for ALL user requests
• Meets or exceeds 90%+ customer satisfaction for ALL user requests or issues

Application Administration

• Day-to-day administration of SCCM, MobileIron, MacAfee, DDPE (encryption)
• Compliance management: Responsible for ensuring that systems are running above-referenced agents

Internal GTS Staff Training

• Responsible for training more junior Sr Associates

Hardware Deployment, Installation and Certification

• Responsible for PC and Mac imaging, installation of desktop monitors, phone and docking station, and/or other peripherals
• Assists Sr Staff with new device certifications

Qualifications

• 3+ years experience
• Bachelor's preferred
• A+ and MCDST certification preferred