**About us **

At ubank, we want to empower the digital generation to be more successful with money. Think of us more as a daily money companion. One that brings together the ability for customers to see their money in one place, with smart features and real-time insights designed to help them get ahead.  With ubank, our customers can discover what it feels like to save more, see exactly where they’re spending and own their own home faster. In short, we want to help them achieve real momentum with money. 

**Your why **

Dive into the heart of IT with a key role as a Workplace Analyst. You’ll be the driving force behind our tech environment, managing EUC, HAM & SAM, and safeguarding our tech with cutting-edge solutions. Your expertise will shine in packaging, patching, and process automation, as well as in managing the SOE and deploying VDI. With a passion for innovation, a solid IT foundation, and dedication to CMDB integrity using Intune and JAMF, you’re set to make a significant impact.

**How you will spend your time **

As a Workplace Analyst, your day to day will include:

• **Stakeholder Engagement - **Building bridges with stakeholders, demystifying IT complexities into actionable strategies.
• EUC Lifecycle Oversight- Guiding end-user computing from acquisition to retirement, ensuring peak performance and reliability.
• **Software Excellence -**Managing the creation and deployment of software packages, embracing automation for efficiency.
• **System Security -**Scheduling and applying critical system patches to bolster security and maintain operational integrity.
• **IT Automation - **Pioneering automation of IT tasks to streamline processes and reduce manual efforts.
• **Asset Management -**Conducting thorough hardware and software asset management to ensure compliance and resource optimisation.
• **SOE Leadership - **Crafting a consistent user experience with a standardised operating environment.
• AVD Strategy - Deploying Azure Virtual Desktop solutions for secure and adaptable virtualisation.
• **Tech Innovation - **Driving workplace technology advancements with cutting-edge solutions.
• **CMDB Integrity - **Diligently maintaining the Configuration Management Database with tools like Intune and JAMF.
• **Network Support - **Providing level 2 networking support and collaborating for stable network performance.
• **Security Vigilance - **Actively participating in security operations to protect against threats.
• **Technical Mastery - **Offering expert support and troubleshooting to minimise business disruptions.
• **Knowledge Cultivation - **Creating documentation and fostering a learning environment.
• **Compliance Assurance - **Ensuring software and hardware compliance to mitigate risks.
• User Empowerment - Conducting training to enhance technology adoption and proficiency.
• Collaboration Enhancement - Managing tools to boost organisational productivity and collaboration.
• **Performance Monitoring - **Proactively monitoring systems to preemptively address performance issues.
• **Disaster Recovery Expertise - **Leading disaster recovery efforts to ensure organisational resilience.

**What you will bring **

_Essential _

• A Bachelor’s degree in Computer Science, IT, or related field.
• 3-5 years of experience in workplace technology management, including EUC, HAM & SAM, and AVD.
• Proficiency in IT security and level 2 networking.
• Familiarity with CMDB tools like Intune and JAMF.
• A track record of automating IT processes and managing SOE.
• Independent problem-solving capabilities and strong communication skills.
• Experience in ITIL, risk management, and compliance.
• A history of leading technology innovation and adopting smart office solutions.
• Preferred certifications: ITIL, COBIT, or CISM.
• The ability to adapt to change and strategize accordingly.
• A customer-centric mindset with a focus on delivering value.
• Strong analytical skills for data-driven decision-making.
• A collaborative approach, working well in cross-functional teams.