JOB DESCRIPTION

About US UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you. We are recognised for our performance excellence as we strive to deliver exceptional retirements for our members, and our growth means opportunity to grow with us. Come be a part of our passionate Insurance & Claims team and make a difference with UniSuper. The opportunity The Member & Advice (M&A) Business Specialist sits within UniSuper’s Strategy Delivery team whose purpose is to bring deep understanding and ownership of business initiatives supporting the delivery of our business and customer strategy.  Providing support to the Business Product Owner you will collaborate with stakeholders to capture and document opportunities, develop requirements and support successful implementation. Your work will support ongoing operational and strategic improvements across various initiatives, spanning BAU to large-scale projects.  This is an exciting opportunity to dive into existing frameworks and processes, identify areas for enhancement, and drive efficiency and effectiveness. As a bridge between the business and technical experts, you’ll ensure that complete requirements contribute to seamless change delivery. If you thrive in a dynamic environment and have a knack for translating business needs into actionable deliverables, we’d love to hear from you! Key responsibilities include:

• Collaborate with stakeholders to define detailed functional and non-functional requirements, transition from operational needs to requirements, and estimate delivery
• Assess impact of changes to requirements and reprioritisation in collaboration with technical SMEs
• Provide operational support incl. BAU backlog management, prioritisation and grooming, and assistance with delivery of other BAU work
• Triage, diagnosis, troubleshooting the escalation of customer and business incidents and requests, in collaboration with business and technical stakeholders

About you As part of your role you will work as the conduit between strategy and execution, where you have demonstrated experience in building and cultivating effective partnerships with a broad range of stakeholders.  Your ability to identify and understand the key priorities, how to influence at all levels and how best to execute tactfully will see you achieve exceptional outcomes.  In addition, your capabilities include:

• Experience working in a highly regulated environment / industry
• Understanding of and experience working in an Agile team environment
• Previous experience conducting analyses of business processes, identifying opportunities for improvement, and translating requirements into actionable deliverables
• Exceptional communication skills and stakeholder management experience with the ability to explain complex and technical information in simple terms
• Broad technical understanding of cloud, application, API and integration technologies

  **The US way ** UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

• 3 days over Christmas and 3 days 'Community, Culture & Wellbeing' leave 
• Access to amazing lunch & learn session including with external experts
• $1,500 personal development budget