Vanguard Australia
Fraud Investigation and Prevention Analyst, Specialist
To take a stand for all investors, treat them fairly, and give them the best chance for investment success.
Business Operations and Strategy
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Vanguard Australia
Since our founding in 1975, helping investors achieve their goals has been our main reason for existence. At Vanguard, we’re built differently. Vanguard is investor-owned, meaning the fund shareholders own the funds, which in turn own Vanguard. When you’re surrounded by people who care about the same things, things tend to fall into place.
With no other parties to answer to and therefore no conflicting loyalties, we make every decision—including keeping investing costs as low as possible—with your needs in mind. Because of our unique structure, your goals align with our goals. Whether you’re investing for your first house, college for your kids, or a comfortable retirement, you can be confident we’re on your side. That’s the value of ownership!
About the role
Our Team and Opportunity As a Fraud Investigation and Prevention Analyst, Specialist, you’ll have the opportunity to execute Vanguard Australia's fraud prevention, detection, investigation and response activities; in particular, supporting systems and processes to safeguard company and client assets and information. The role also provides specialist fraud expertise, operations and assurance activities to meet regulatory and policy requirements and manage fraud and security risks. Working within the Enterprise Security & Fraud team, you’ll work as part of a broader team with responsibilities across the disciplines of information security, physical security, personnel security, and identity and access management.
Core Responsibilities
- Carry out specialist anti-fraud monitoring, investigation and response functions as part of daily fraud risk event driven escalations. Review and interpret high risk transactions, including scrutiny and interpretation of multiple sources of system data, external fraud watch lists and other open source and proprietary information services.
- Identify, investigate and escalate fraud risk issues identified through analysis to prevent and or reduce potential for fraudulent transactions. Document the case chronology, from beginning to end, including housing the documentation in a centralized location.
- Contribute to the creation and implementation of systems and processes to prevent, detect and respond to fraud based on fraud intelligence and event analysis. Research and recommend fraud prevention and detection solutions, focusing on development of automated systems and improvements in anti-fraud controls within business systems and processes.
- Undertake proactive monitoring and analysis and provide support in the assessment and dissemination of fraud threat intelligence, with an objective of preventing and detecting fraud threats before they impact business operations. Contribute to Vanguard’s intelligence-led fraud prevention and detection activities.
- Work closely with the Business Units as a specialist consultant to recommend and implement fraud prevention and detection measures and controls for Business-As-Usual and Project activities.
- Contribute to the operation of Fraud assurance programs, including contributing to local fraud risk assessments and reporting, maintaining local fraud control procedures, and supporting the delivery of local fraud education, awareness and training programs.
- Participates in special projects and performs other duties as assigned. Qualifications & Experience
- Undergraduate degree in business or related discipline or an equivalent combination of training and experience.
- Recent financial services and/or internal control experience in a Fraud Analyst role or equivalent training and experience, along with knowledge and understanding of the fraud and security risks in asset management and/or superannuation business.
- Certified Fraud Examiner (CFE) certification or equivalent, or ability to obtain certification within 12 months of employment.
- Solid technology skills--understanding and experience with tools and systems used in fraud monitoring and detection. Knowledge and experience with data analysis and manipulation systems such as Hadoop and Python highly regarded.
- Excellent client service skills, balancing empathy with objectivity.
- Strong desire to learn and/or background in the fraud specialization of prevention and detection.
- Perspective, flexibility and judgment to evaluate issues/problems, and making sound decisions.
- Excellent problem solving and analytical thinking skills--enjoys investigating. Sense of urgency-balanced with ensuring the facts are correct.
- Solid verbal and written communication skills.
- Solid negotiation and influencing skills.
- Solid presentation skills.
- Ability to work in a time sensitive environment.
- Strong organizational skills. Special Factors
- Vanguard is not offering visa sponsorship for this position.
- This position is hybrid and would require you to work in the office location Tuesday, Wednesday and Thursday.
What you'll be responsible for
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Problem Identification
Identify the problems and needs of key stakeholders to guide data analysis
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Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Decision Making
Considers the costs and benefits of potential actions and determines the most appropriate one
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Problem solving
Identifies problems and develops logical solutions that address the problems