Team Global Express
Customer Success Partner
To help everyone, every day, unlock progress.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Team Global Express
United by our fundamental goal to provide superior customer experiences and operational excellence, Team Global Express is excited to step forward under new ownership, Allegro Funds. Backed by an unrivalled and seamless network, Team Global Express builds unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.
By exploring how businesses continue to deliver in a changing world, Team Global Express is determined to play our pivotal part in the pandemic-proof economic recovery of Australia and New Zealand. Through engaging, listening and sharing with our customers, Team Global Express strives to deliver exceptional experiences, putting your business at the heart of ours.
About our new owners: Allegro Funds is Australia’s most awarded and largest transformation and turnaround private equity firm. Allegro provides Transformational Capital—applying capital, expertise and a distinctly hands-on approach—to invest in businesses and reposition them for sustained long term growth. Over the past 20 years, Allegro has demonstrated a strong track record or partnering with management teams and key stakeholders to build better businesses and create enduring value.
About the role
What you’ll do
- Serve as the primary Customer Success Partner for a select group of strategic customers, understanding their business and industry.
- Develop deep and trusted relationships with key customer contacts and Strategic Account Managers.
- Identify and implement improvement opportunities using a data-driven, structured problem-solving approach.
- Monitor and report on service performance, proactively identifying and resolving systemic service issues.
- customers informed during service interruptions and managed their concerns with escalated support.
- Conduct customer and operational data analysis to develop insights and address root causes of issues. What you’ll bring To be successful in this role, you embody proactive, customer-centric behaviours that drive exceptional service delivery. You excel in fostering collaborative relationships with diverse stakeholders, leveraging strong analytical skills to derive actionable insights from data. Known for your persuasive communication and influencing skills, you drive consensus across organisational levels, striving for continuous improvement and innovative solutions. You personify curiosity, adaptability, and resilience, contributing to an inclusive environment where diverse perspectives thrive.
- Proven experience working with complex, strategically important customers, understanding their needs and operational challenges.
- Preferred experience in the logistics, transportation, and/or supply chain industry.
- Strong skills in customer and operational data analysis, capable of developing insights into potential root causes of issues.
- Proficient in Microsoft Office products, particularly Excel, and experience with Salesforce and Power BI
- Demonstrated ability in structured problem-solving, root cause analysis, and implementing corrective actions.
- Excellent presentation and communication skills, with the ability to influence and drive change.
- You must have a valid Australian driver’s licence and car About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/. Why TGE We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What we offer
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.
What you'll be responsible for
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
- 💼
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
- 💬
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Do you live and breathe the e-commerce industry and enjoy thinking outside the box? This could be the perfect team for you. The sales team has a strong understanding of e-commerce and is comfortable networking with a variety of stakeholders.