Turo

Customer Support Agent

To put the world's billion cars to better use

  • Customer Support

  • Full-time

  • Sydney, AU

  • Visa sponsorship · No

  • Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.

  • 4 vacancies available

  • ·

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Fernando Yaguez-Bovio

Hiring manager, Turo

Why Turo

Visit website

About the role

Responsibilities:

  • Answer enquiries about membership, accounts, and our services via phone and email
  • Field questions across a broad range of areas: billing, cancellations, guest experience, and host quality
  • Ensure that Turo members receive the highest quality of service and that all issues are resolved in the shortest possible time

Requirements:

  • 1+ years of customer service experience
  • Fluent in English
  • Personable, outgoing individual who enjoys working with people and is able to handle conflicts and high-stress situations with grace
  • Top-notch oral and written communication skills
  • Must be customer centric and empathetic
  • Strong customer service and dispute resolution skills
  • Great problem-solving skills and analytical abilities
  • Weekend and evening work
  • Ability to work both in a team environment and independently
  • Outstanding attention to detail, with strong ethic of personal responsibility
  • You want to work at a company that will impact our society, transportation, and the environment.
  • Experience using Slack, Zendesk, and Salesforce is a plus!

What you'll be responsible for

  • 🛟

    Query Handling

    Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

  • 💬

    Query Handling (online / live chat)

    Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

Skills you'll need

  • ✍🏼

    Written communication

    Writes in a clear and structured format to convey information and ideas effectively to a target audience

  • 🛎

    Service orientation

    Actively seeks and develops strategies to help key stakeholders

  • 🎙

    Verbal communication

    Speaks clearly to convey information effectively to a target audience

Meet the team

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Turo

Applying with Hatch

Turo is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.

Learn more about Hatch