We're looking for a proactive, communicative, and customer-focused individual to join our team as a Member Sales Support Coordinator. In this role, you will be the first point of contact for potential customers across our social media channels, sales emails, and other interactive platforms. By joining our team, you'll have the chance to make a significant impact on our sales and customer engagement processes. If you're a dedicated and tech-savvy professional with a knack for social media and sales, we'd love to hear from you.

What you'll do

● Monitor and respond promptly to all incoming engagements across social channels such as Instagram, Facebook, and others, as well as through our sales email.

● Proactively send opening messages to every new follower, engage with existing followers, and reach out to those who contact us through email to gauge their interest in our services.

● Conduct initial qualification of potential leads through targeted questioning and assessment.

● Effectively manage follow-up communications to ensure leads are continuously engaged and informed.

● Log qualified leads into our CRM system (Go High Level), detailing all relevant communication and lead information.

● Collaborate with the Appointment Setting team by tagging them to take over the conversation with qualified leads, ensuring a smooth transition and maintaining customer engagement.

What you have

● Excellent written communication and interpersonal skills.

● Familiarity with major social media platforms including Instagram, Facebook, etc.

● Experience with Gmail, Slack, and other common communication tools.

● Previous experience with Go High Level or other CRM software is highly desirable.

● Proven ability in managing customer interactions effectively and converting inquiries into

leads.

● Ability to multi-task and manage time effectively.

● Customer-centric approach with a positive attitude.

● Ability to be flexible and adaptable according to the daily demands of the business.

● Must be proactive, demonstrating initiative in reaching out to potential leads.

This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.

Job Types: Full-time, Permanent

Pay: $55,000.07 – $65,000.00 per year

Hybrid Sydney