Amber Electric
Customer Operations Specialist (Full-time casual)
An energy provider with a mission to shift Aus to 100% renewables faster. Go beyond offsetting and use more renewables ⚡
Customer Support
Full-time
Hybrid | Melbourne, VIC, AU · We have an office space in central CBD however we have flexible working from home arrangements.
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
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Why Amber Electric
Our goal at Amber is to help customers save money while powering Australia's transition to 100% renewable energy. Amber offers customers access to the wholesale electricity market and encourages customers to shift their electricity consumption to times when power is cheap and green, all through our app. Our Amber for Batteries program assists customers maximise their savings, and we are looking forward to launching new products soon!
We think Amber is a special place to work because everyone who works here is passionate about all things sustainability and making the world a greener place for future generations. With a start-up mentality, working at Amber is fast-paced and there are always new opportunities on the horizon.
About the role
As a Customer Operations Specialist, you’ll be working in a growing CX team, and helping to build Amber’s ambitious vision. You’ll be learning a great deal about how a modern, innovative company engages with its customers and makes a lasting positive impression on them through providing informative, concise and timely support.
As a casual employee, your hours may vary depending on scheduling so you will need to be available to work Monday- Friday between the hours of 9am- 8pm. We are flexible and will try to accommodate your requests.
Responsibilities:
- Educating our customers on Amber’s product and processes, as well as addressing their queries and concerns, via email and phone (using Zendesk).
- Working closely with our external stakeholders to help solve customer problems and deliver a seamless customer experience.
- Handling complaints and Ombudsman cases and resolving disputes.
- Taking initiative to suggest ideas on how to improve and streamline internal processes in collaboration with senior members of our Operations team.
- Assist with responding to customer reviews and passing on feedback to the appropriate teams to improve our service or product.
- Supporting regular BAU processes where required to maintain the efficiency of the Operations team.
- Work closely with fellow teammates to encourage and support one another to achieve our goals.
Applications with video are preferred and will be prioritised
What you'll be responsible for
- 🛟
Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- 👥
Collaborative Issue Resolution
Collaborate with other people or teams to resolve complex customer issues
- ⭐️
Customer Education and Onboarding
Assist customers in onboarding, provide education on product features, and give personalized support for success
Skills you'll need
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
Applying with Hatch
Amber Electric is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch