Linkby
Customer Success Executive
Connecting advertisers to the world's most premium publishing brands through performance-based editorial coverage.
Sales and Customer Success
Full-time
Hybrid | Sydney, NSW, AU
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Linkby
Linkby connects D2C brands and premium publishers and facilitates performance-based cost-per-click quality content. Our solutions help make brands famous and allow publishers to better monetize the billions of moments of trust they create with their audiences. Founded in Australia, Linkby operates in Sydney, London, New York, Toronto, Vancouver, Singapore and more.
About the role
As we continue to expand our Australian footprint, we’re looking for a black-belt Customer Success Exec to join our team and help continue the growth of Linkby’s core CPC marketplace product as well as our recently launched CPM product, Pubfeed.
Working closely alongside our Senior Customer Success Manager, the ideal candidate will be comfortable building deep relationships with their clients, constantly looking for new opportunities for their clients and be excited by the prospect of growing client spend via thorough elite account management.
Job Description:
- Nurture & grow existing Linkby clients through sophisticated account management.
- Manage and grow individual revenue MoM and YoY in guidance with monthly & yearly targets.
- Manage your own patch of existing clients passed on from the partnerships team.
- Work closely with your clients to prevent them from churning & promote retention
- Help scale the Australian market in accordance with agreed-upon targets with your Country Lead & Head of Global Sales.
- Support the publishing team in ensuring our key publishers are set up for success - namely supplying lots of quality campaigns to choose from.
- Driving revenue from Australian brands into our UK, US, Canadian and Singaporean markets.
Qualifications:
- 2+ years of Partnerships/Sales/Customer Success/Account Management experience
- Experience Selling Digital Marketing, Publishing and Adtech products/solutions
- Affable personality energised by interactions internally with the team, and externally with clients.
- Inherently motivated to drive results for your clients
- Proficient written & verbal communication skills - Everything from leading written cold email outreach to closing deals on video calls or in-person.
- Enjoy & thrive in a fast-paced environment - especially working remotely.
Compensation & Benefits:
- $60-70k Base Salary (depending on experience)
- $20,000 Variable Commission Based On KPIs Paid Quarterly
- Competitive ESOP
- Parental Leave Benefits
- Work-From-Home Flexibility (With WeWork Membership)
- Home-Office Credit
What you'll be responsible for
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
- 💼
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Applying with Hatch
Linkby is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch