Blossom App
Customer Support
Blossom empowers its customers to take control of their future – it’s where savings go to grow.
Customer Support
Part-time · 23 hours per week
Hybrid | Sydney, NSW, AU · We're a fast-moving, close knit team of 5 staff. Three out of five are in the office full time and the final two are at home 2 days per week. It's up to you what you would prefer but we recommend being in the office for the beginning few months to maximise the impact of your onboarding & training.
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
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![Avatar](/_next/static/media/default-user.e7f22c29.png)
Why Blossom App
Blossom is an app helping Australians save, targeting 5.95% p.a. and 7.00% p.a. returns.
Blossom ensures that Australians no longer need to choose between targeting higher returns and quick and easy access to their savings. The Blossom app provides access to the Blossom Fund, our bespoke Fixed Income fund. We have no sign up, transfer or withdrawal fees, low minimum investment amounts and we post earnings daily. With easy app access, you can sign up in minutes.
Blossom launched in Australia in June 2021. Since then, it has grown quickly to 19,000+ customers and $74m in funds under management. As we look to scale and expand to new markets, we need help taking the business to the next level.
About the role
Purpose
The role of Customer Success is to engage, empower, and excite our community of savers. As a Customer Success operator, your primary responsibility is to ensure our customers have a phenomenal experience when using our platform. You’ll help to answer any queries about the product and the app as well as contact customers to help them finish their applications and fund their accounts. You will be responsible for the daily banking and reconciliation processes which means helping to process payments in and out of the Blossom Fund. You will work closely with Blossom’s small and fast-moving team of 5 (including the business founders). As a rapidly growing early-stage business, you will have the opportunity to forge the future direction of the role.
Key Responsibilities
- Manage all inbound customer applications predominantly online through the Blossom portal, also over the phone, on email and social media. Ensure all applications are screened and approved as quickly as possible.
- Increase customer conversions. Be proactive on following up with customers over phone, email, SMS and by understanding the industry.
- Manage the daily banking and reconciliation processes.
- Respond to all customer inquiries and help requests. Ensure all customer issues are resolved quickly.
- Assist the business with any other operational or support needs e.g. website updates or social media.
Critical Requirements
• Attention to detail: Detail oriented
• Well organised: Can plan, schedule and meet deadlines
Qualifications & Experience
• Entry to junior level role 0-3 years’ work experience in sales or customer service.
• Tertiary qualification in marketing, commerce or business is preferable, but not mandatory.
• Proficient in English
• “Tech savvy” with a strong grasp of using technology, computers and social media.
Remuneration & Development
• Salary package is dependent on level of experience and is negotiable.
• Learn from the founders and the start-up industry on what it takes to get a business off the ground
• You have the ability to grow with the business and forge your future career in the company
About Blossom
Blossom is an app helping Australians save, targeting 5.95% p.a. and 7.00% p.a. returns. Blossom empowers its customers to take control of their future – it’s where savings go to grow. Blossom launched in Australia in June 2021. Since then, it has grown quickly to 19,000+ customers and $74m in funds under management. As we look to scale and expand to new markets, we need help taking the business to the next level.
What you'll be responsible for
- 💬
Query Handling (online / live chat)
Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences
- 🎧
Complaints Resolution (online / live chat)
Log, investigate, and resolve customer dissatisfaction or problems via online platforms, to improve negative customer experiences
- ⭐️
Customer Education and Onboarding
Assist customers in onboarding, provide education on product features, and give personalized support for success
Skills you'll need
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 🔍
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
![Avatar](https://hatch-app-uploads-master.s3.ap-southeast-2.amazonaws.com/manager/public/ap-southeast-2:752222aa-a083-ca07-1617-4378e6a74500/1720410381-company-logo-9142.png)
Applying with Hatch
Blossom App is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch