Automic Group
Customer Success Associate
Market-leading, cloud-based share registry technology and a tailored range of professional services.
Customer Support
Full-time
Hybrid | Sydney, AU
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
3 vacancies available
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Why Automic Group
Automic Group is an Australian provider of integrated registry, employee share plan, board management, governance, and investor relations solutions. Our proprietary technology is combined with a complementary suite of professional services, including Company Secretarial, CFO Advisory, Investor and Media Relations, and ESG to make it easier for companies and managed funds to do business. Today, over 1,200 ASX listed and unlisted businesses trust Automic to manage their registry, investor and board requirements. We were the leading IPO provider in 2022, with 55% market share. Additionally, four out of five listed companies making a share registry transition are moving to Automic Group and enjoying the benefits of our superior technology and service offering.
About the role
As a Customer Success Associate, you will join our young, dynamic and experienced Customer Success team, sharing in our success as we redefine the registry experience and create a truly unique and enviable customer success experience.
What you'll be responsible for
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 😎
Social skills
Behaves and communicates effectively in different social situations and with a variety of different people
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Applying with Hatch
Automic Group is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch