Unisys

IT Helpdesk (NV2 Clearance Needed, work in Australia)

Keep Breaking Through

  • Customer service and support

  • Full-time

  • Remote | GMT-12, GMT-11, GMT-10, GMT-9, GMT-8, GMT-7, GMT-6, GMT-5, GMT-4, GMT-3, GMT-2, GMT-1, GMT, GMT+1, GMT+2, GMT+3, GMT+4, GMT+5, GMT+6, GMT+7, GMT+8, GMT+9, GMT+10, GMT+11, GMT+12, GMT+13, GMT+14

  • Visa sponsorship · No

  • Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

  • ·

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Charles Shan

Unisys

Why Unisys

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Our vision is to enhance people's lives through secure, reliable advanced technology. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and consistently delivers successful results. Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

About the role

The IT Helpdesk is responsible for providing the entry-level telephone technical support for hardware such as: Laptops, Desktops, PDA’s, and Printers, and providing software technical support for products such as; Microsoft Windows Operating Systems, Microsoft Office, Lotus Notes, Smart Suite and other proprietary software. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Typically provides effective telephone technical support for various clients. Escalates complex problems to higher level of expertise within organization.

What you'll be responsible for

  • 🚦

    Issue Identification and Improvement

    Identify and escalate issues, and suggest improvements to the development team

Skills you'll need

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    Attention to detail

    Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

Meet the team

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Unisys

Applying with Hatch

Unisys is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.

Learn more about Hatch