Tyro
Customer Support Specialist
Into business big time
Customer service and support
Full-time
Hybrid | Sydney, NSW, AU
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Tyro
Payments, Lending, Banking! Tyro is a fintech company powering the future of business. With over $43 billion in transactions processed last year, half a billion dollars in loans, and more than 71,000 customers, Tyro combines the best people, technology, and partners to provide products that simplify commerce.
Our strong team of 600+ Tyros, just like our customers, are the heart of our business. Whether at home on in the office, we go to great lengths to cultivate and maintain a positive employee experience. Tyros are a highly collaborative mix of people. You will work with teams and individuals across engineering, product management, customer support, sales and more. Fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of Tyro's culture. Together, we are setting the standard in payments and commerce.
About the role
As a Customer Support Specialist, you’ll be at the heart of our business, championing the voice of our customers while collaborating with teams across Engineering, Product Management, Sales, and more. You'll join a high-energy, supportive environment where innovation and teamwork thrive.
We offer a rotating roster within 7am to 7pm Monday to Sunday (usually 1 in 4 weekends), a supportive training program, and the flexibility to work from home once fully trained.
What you'll do
Solve Technical Challenges – Become an expert for troubleshooting EFTPOS terminals and tech issues, helping businesses keep their operations running smoothly.
Be the First Line of Support – Answer incoming calls professionally and efficiently, providing top-tier customer service.
Turn Challenges into Opportunities – Handle customer inquiries with confidence, playing a key role in transforming customers into loyal, long-term users of Tyro solutions.
Educate & Empower – Help customers understand Tyro’s products and services, ensuring they get the most out of our solutions.
Accurately Track & Report Interactions – Log and track customer interactions with precision in Salesforce, ensuring that every detail is captured and actionable.
Collaborate & Innovate – Work closely with your team to share feedback and drive continuous improvement, enhancing both internal processes and the customer experience.
Expand Your Skill Set & Career – Build your network internally, develop new technical and customer service skills.
What you'll bring
Call Centre Experience (inbound or outbound) - You have experience handling customer inquiries and managing high volumes of support requests.
Strong Problem-Solving Skills – You love troubleshooting and finding solutions, especially when it comes to technical issues.
Excellent Time Management – You’re reliable, manage your time efficiently, and stick to your schedules to ensure tasks are completed within set timeframes.
Clear Communication – You’re great at explaining things clearly, both verbally and in writing, ensuring the customer feels understood and supported.
Adaptability & Coachability – You’re open to feedback, embrace new challenges, and continuously grow in your role.
What you'll be responsible for
- 🚦
Technical Incident Resolution
Analyze and resolve technical and functional product issues for internal and external customers
- 🛟
Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- ⭐️
Customer Education
Help customers understand Tyro’s products and services, ensuring they get the most out of our solutions.
Skills you'll need
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
Meet the team
Applying with Hatch
Tyro is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch