TPG Telecom
Content Designer
Connecting Australia for the better
Design
Contract, 12 months · 38 hours per week
Hybrid | Sydney, NSW, AU
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why TPG Telecom
TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.
What's in it for you?
*Flexible hybrid way of working (from home and office)
*‘Stay Connected Mobile’ – Access to a free mobile plan
*‘Stay Connected NBN’ – Access to a free NBN 100 plan
*‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
*Access to TPG Learning Hub platform and internal development opportunities
*Access to Corporate Partner Discounts
About the role
As our valued Content Designer, you will play a vital role in shaping the overall vision and customer experience within our digital environment. Your primary focus will be on crafting content for our self-service app, while also having the flexibility to contribute to web and eCommerce journeys. You will create content that is useful, valuable, and consistent with TPG Telecom’s Digital Tone of Voice.
You'll make an impact by:
- Develop UX content for our self-service app, web, and eCommerce platforms, focusing on the online purchase and self-service journeys
- Engage with stakeholders and project teams to understand business challenges and translate them into actionable content solutions
- Participate in project and transformation initiatives, balancing user and business priorities with a pragmatic approach
- Demonstrate the ability to rapidly switch between initiatives while maintaining high-quality output
- Take ownership of assigned projects, working independently to drive results, meet deadlines and seek approvals
What you’ll bring:
- Proven experience in content development for digital products, particularly in self-service applications and ecommerce journeys
- Strong background in project and transformation initiatives, with a track record of successfully managing multiple priorities
- Experience working in an agile environment and comfortable participating in agile rituals
- Excellent communication and interpersonal skills, enabling effective collaboration with diverse teams
- Strong collaborations skills and the ability to manage a wide range of stakeholders to deliver relevant solutions
Ideally, you will also have:
- Demonstrated ability to distil complex ideas and explain them clearly in customer-facing copy that aligns to UX best practices
- A pragmatic approach to balancing user experience with business objectives
- Self-motivated with a strong sense of ownership and accountability
- Ability to switch contexts rapidly and adapt to changing business needs
- Engage with developers for shoulder-checks to ensure technical feasibility
- Present ideas and content strategies confidently to stakeholders
What you'll be responsible for
- ✏️
Copywriting and Content Creation
Write compelling content in line with the brand’s voice to achieve key goals, including awareness, ranking, and conversion
- 🔰
Leading of UX and UI Design
Lead the design of product features underpinned by UX and UI Design principles to create desired user-centred experiences
- 🗓
Project Coordination
Coordinate people and processes to ensure the effective and timely running of a project
Skills you'll need
- 🔍
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- 🧩
Creativity
Generates multiple innovative/new/novel ideas to solve a problem
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
Meet the team
Applying with Hatch
TPG Telecom is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch