IT Support Specialist (End User Computing)

Since launching in 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the leading fashion, sports and lifestyle e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide a seamless and inspiring end-to-end customer experience. 

At THE ICONIC Tech Team, innovation drives us; we believe that innovation should not be sitting in a silo team but rather be part of everything we deliver. Every person in the tech team has a voice and our best outcomes are achieved through collaboration

You will be working in an agile environment on enterprise-level, high-quality software to support THE ICONIC as a leader in the online retail space.

• Deploy, configure, and maintain endpoint devices (laptops, desktops, and mobile devices).
• Ensuring asset inventory is complete and up to date.
• Manage device lifecycle, including provisioning, upgrades, and decommissioning.
• Troubleshoot and resolve hardware, software, and OS-related issues.
• Package, test, and distribute applications across the organisation.
• Deploy and manage software updates to ensure security and compliance.
• Apply security patches to endpoints and servers to mitigate vulnerabilities.
• Maintain patch management processes for endpoints and servers.
• Ensure devices meet security policies and compliance requirements.
• Provide technical guidance and support to end users.
• Manage onboarding and offboarding of staff.
• Frontline IT and Audio visual support across multiple sites.
• Maintain wiki’s and documentation.
• Manage and troubleshoot hard disk encryption (Bitlocker).
• Recognises problems by identifying abnormalities and initiating appropriate response protocol.
• Provide IT Service Desk and application support for employees using ticketing software.

Here’s what you’ll need to set you off on an ICONIC journey

• Over 2 year's experience in a similar role
• 2+ years experience with an Endpoint Management Platform.
• 2+ years patch Management experience.
• 2+ years scripting experience. 
• 2+ years experience working with a Service Desk Ticketing System.
• 2+ years working with Windows and Apple products.
• Create & maintain support tickets and documentation in order to assist staff in quick resolution of incidents and service requests.
• Initiative and enthusiasm and the ability to identify and prioritise issues and provide appropriate resolutions.