Automic Group
Investor Services Associate (Contact Centre)
Market-leading, cloud-based share registry technology and a tailored range of professional services.
Customer service and support
Full-time
Hybrid | Sydney, NSW, AU · After completing training, employees may work from home up to two days per week.
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
2 vacancies available
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Why Automic Group
Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations.
Today, over 1,400 ASX listed and unlisted clients trust Automic’s 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients. In the past two financial years, Automic has won 50%of IPOs and 70% of listed companies who have switched registries.
Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate.
About the role
The Role
Due to growth, Automic Group is looking for an Investor Services Associate to join our dynamic team. In this role, you will manage inbound and outbound investor inquiries, acting as a positive ambassador for the Automic Group brand.
This is a fantastic opportunity to gain valuable experience in financial markets and corporate customer service while working collaboratively with a supportive team.
Responsibilities
- Handle inbound and outbound investor enquiries by email and phone
- Provide support to customers using the Automic Group online Investor platform, live chat and mail correspondence
- Address customer inquiries, concerns, and complaints with empathy and efficiency
- Provide accurate information and assistance to Investors
- Follow established call scripts and guidelines to ensure consistent service quality
- Collaborate with team members and supervisors to resolve complex issues
- Meet and exceed performance targets, including call quality and productivity metrics
- Stay updated on company products and services
- Participate in ongoing training and development programs
- Maintain a professional image for the business
What you'll be responsible for
- 👍🏼
Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
- 🛟
Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- 👥
Team Collaboration
Collaborate with team members and other professionals to deliver high quality services to clients
Skills you'll need
- 💪🏼
Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
- 👍🏼
Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
Meet the team
Applying with Hatch
Automic Group is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch