Macquarie Technology Group4 followers10 jobs

2026 Graduate Program: Customer Service Professional (Technology)

GraduateFull-timeOfficeBarangaroo NSW 2000, AustraliaInformation technologyPeople and cultureCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

The job is about joining Macquarie Telecom's 2-Year Graduate Career Acceleration Program, designed for recent IT graduates eager to build a rewarding career where technology meets customer experience. This opportunity allows individuals to make a significant impact in a supportive, fast-paced environment that values personal growth and exceptional customer care. The team fosters a collaborative atmosphere where everyone is encouraged to learn, grow, and celebrate each other's achievements.

You'll be responsible for

📞

Being the first point of contact

Handling customer calls and emails with professionalism, empathy, and confidence to ensure a positive experience.
🌟

Providing exceptional customer service

Making every client feel valued through outstanding service and support.
🔍

Problem-solving and resolving queries

Efficiently addressing customer issues with minimal escalation while meeting quality and performance standards.

Skills you'll need

🤝

Customer service experience

Previous experience in a customer service role, ideally in a retail environment, is essential for connecting with clients and providing exceptional support.
🗣️

Communication skills

Strong communication skills are vital for effectively engaging with customers and collaborating with teammates.
🧩

Problem-solving skills

The ability to efficiently resolve queries and provide solutions is crucial for ensuring customer satisfaction.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience
Demonstrated experience in a customer service role, ideally in retail.

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Strong communication skills
Proven ability to communicate effectively and empathetically.

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Problem-solving skills
Experience resolving customer queries efficiently and effectively.

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Team collaboration
Experience working well in a team-oriented environment.

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Eagerness to learn
Demonstrated motivation to grow and develop in a tech career.

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