V/Line4 followers14 jobs

2026 Talent Community - Station Staff, Western Line

GraduateJuniorFull-timeHybridMelbourne VIC, AustraliaAdministrationCustomer servicePosted 2 months ago
Pending fitX of Y criteria met

About the job

This job is about being a vital part of V/Line’s Station Staff team, where you will connect Victorians through safe and reliable transport. Your contributions will help ensure that every passenger has a fantastic experience while traveling. The team thrives on collaboration and support, making it a great environment for personal and professional growth.

You'll be responsible for

👥

Providing customer service

Serving as the first point of contact for passengers, ensuring they receive fantastic customer service.
🧼

Maintaining station standards

Overseeing the cleanliness and presentation of the station, including cleaning duties.
🎟️

Assisting with ticketing and fare checking

Helping passengers with ticketing, fare checking, and luggage handling as needed.

Key criteria

🕒

24/7 rotating roster availability

Flexibility to work various shifts across all days.

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🧑‍🤝‍🧑

Exceptional customer service experience

Demonstrated ability to engage and assist passengers effectively.

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🔍

Strong attention to detail

Ability to identify and address issues promptly.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
24/7 rotating roster availability
Flexibility to work various shifts across all days.

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Exceptional customer service experience
Demonstrated ability to engage and assist passengers effectively.

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Strong attention to detail
Ability to identify and address issues promptly.

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Valid driver’s licence
Required for potential travel between stations.

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Completion of Year 10 or equivalent
Basic educational requirement for all applicants.

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