Afterpay (Square)
33 followers13 jobs

Account Manager, SMB

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 4 months agoVerified 4 months ago
Pending fitX of Y criteria met

About the job

The job is about partnering with small and medium-sized businesses (SMBs) to help them thrive using Square's tools and solutions. This position plays a crucial role in advocating for clients' needs, crafting tailored solutions, and driving their growth. The team values high-energy outreach, consultative conversations, and a supportive environment that fosters autonomy and creativity.

You'll be responsible for

📈

Owning and growing a portfolio of SMB merchants

Helping them thrive through tailored adoption of Square tools.
🗣️

Acting as the voice of merchants within Square

Advocating for their needs with empathy and surfacing insights that shape our products.
🤝

Building trusted relationships with top merchants

Maintaining consultative connections across a wider portfolio.

Key criteria

📈

3+ years in account management

Demonstrated experience managing client accounts and driving growth.

View

🤝

Consultative customer-first mindset

Proven ability to advocate for client needs effectively.

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🗂️

Strong organisational skills

Experience juggling high-volume outreach with meaningful follow-up.

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View more

Meet the team

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5 criteria for this job
3+ years in account management
Demonstrated experience managing client accounts and driving growth.

View

Consultative customer-first mindset
Proven ability to advocate for client needs effectively.

View

Strong organisational skills
Experience juggling high-volume outreach with meaningful follow-up.

View

Excellent communication skills
Ability to simplify complex ideas for diverse audiences.

View

Track record of measurable outcomes
History of driving product adoption and client trust.

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