Afterpay (Square)33 followers17 jobs

Account Manager, SMB

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about partnering with small and medium-sized businesses (SMBs) to help them thrive using Square's tools. By building meaningful relationships and understanding their unique needs, you will advocate for their growth and success. The team values autonomy and creativity, encouraging you to lead your initiatives while delivering tangible results for merchants.

You'll be responsible for

📈

Owning and growing a portfolio of SMB merchants

You will help merchants thrive through tailored adoption of Square tools.
🗣️

Acting as the voice of merchants

Advocating for their needs with empathy and surfacing insights that shape our products.
🤝

Building trusted relationships

You will maintain consultative connections across your wider portfolio while driving expansion through product adoption.

Key criteria

📈

3+ years in account management

Demonstrated experience managing client accounts and driving growth.

View

🤝

Consultative customer-first mindset

Proven ability to advocate for client needs and build relationships.

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🗓️

Strong organisational skills

Experience juggling high-volume outreach with effective follow-up.

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Meet the team

About the company

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5 criteria for this job
3+ years in account management
Demonstrated experience managing client accounts and driving growth.

View

Consultative customer-first mindset
Proven ability to advocate for client needs and build relationships.

View

Strong organisational skills
Experience juggling high-volume outreach with effective follow-up.

View

Excellent communication skills
Ability to simplify complex ideas and engage in meaningful conversations.

View

Track record of measurable outcomes
History of driving product adoption and being a trusted advisor.

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