Afterpay (Square)32 followers28 jobs

Account Manager, SMB

Mid levelFull-timeHybridBrisbane QLD, AustraliaPosted 15 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is about partnering with small and medium-sized businesses (SMBs) to help them thrive using Square's tools. By building meaningful relationships and understanding their unique needs, you will advocate for their growth and success. The team values autonomy and creativity, encouraging you to lead your initiatives while delivering tangible results for merchants.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📈

Owning and growing a portfolio of SMB merchants

You will help merchants thrive through tailored adoption of Square tools.
🗣️

Acting as the voice of merchants

Advocating for their needs with empathy and surfacing insights that shape our products.
🤝

Building trusted relationships

You will maintain consultative connections across your wider portfolio while driving expansion through product adoption.

Key criteria

📈

3+ years in account management

Demonstrated experience managing client accounts and driving growth.

View

🤝

Consultative customer-first mindset

Proven ability to advocate for client needs and build relationships.

View

🗓️

Strong organisational skills

Experience juggling high-volume outreach with effective follow-up.

View

View more

A meaningful career starts with a match

Apply on Afterpay (Square)
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
3+ years in account management
Demonstrated experience managing client accounts and driving growth.

View

Consultative customer-first mindset
Proven ability to advocate for client needs and build relationships.

View

Strong organisational skills
Experience juggling high-volume outreach with effective follow-up.

View

Excellent communication skills
Ability to simplify complex ideas and engage in meaningful conversations.

View

Track record of measurable outcomes
History of driving product adoption and being a trusted advisor.

View

Similar jobs

View all
Connecteam
Connecteam
Growth Account Manager - SMB Melbourne, VIC · Full-time
The Growth Account Manager position at Connecteam is all about driving growth and expanding the customer base. This job is crucial for helping businesses thrive by providing them with the tools they need to manage their teams effectively. Connecteam fosters a supportive and fun environment, where every team member is valued and encouraged to grow.
Afterpay (Square)
Afterpay (Square)
Retention Account Manager, SMB Melbourne, VIC · Full-time
The Retention Account Manager job at Square is all about helping merchants thrive within the ecosystem. By partnering with small and medium-sized business owners, you will play a crucial role in rediscovering the value of Square's platform. The team values curiosity and resilience, creating an environment where everyone can succeed together.
Vulcan
Vulcan
Account ManagerBathurst, NSW · Full-time
The Account Manager position at Vulcan is an exciting opportunity to join Australasia’s highest performing metals distributor and processor. This job focuses on selling aluminium and stainless steel products in the Western NSW region while building strong relationships with clients and identifying new business opportunities. The team thrives on collaboration and inclusivity, ensuring that everyone contributes to the success of the business while enjoying a professional yet relaxed culture.
Afterpay (Square)
Afterpay (Square)
Account Manager, SMBSydney, NSW · Full-time
This job is about partnering with small businesses to help them thrive using Square's tools and solutions. By building meaningful relationships and understanding their unique needs, you will play a crucial role in advocating for their success. The team values autonomy, creativity, and collaboration, working together to deliver tangible results for merchants.