Afterpay (Square)32 followers28 jobs

Account Manager, SMB

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 15 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is about partnering with small businesses to help them thrive using Square's tools and solutions. By building meaningful relationships and understanding their unique needs, you will play a crucial role in advocating for their success. The team values autonomy, creativity, and collaboration, working together to deliver tangible results for merchants.

You'll be responsible for

📈

Owning and growing merchant portfolios

Retaining and expanding a portfolio of SMB merchants by helping them thrive through tailored adoption of Square tools.
🗣️

Advocating for merchants

Acting as the voice of merchants within Square, advocating for their needs and surfacing insights to shape products.
🤝

Building trusted relationships

Creating meaningful connections with top merchants while maintaining consultative relationships across the wider portfolio.

Key criteria

📈

3+ years in account management

Demonstrated experience managing client accounts and relationships.

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🤝

Consultative customer-first mindset

Proven ability to advocate for client needs effectively.

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🗂️

Strong organisational skills

Experience juggling high-volume outreach with meaningful follow-up.

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Meet the team

About the company

Apply on Afterpay (Square)
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
3+ years in account management
Demonstrated experience managing client accounts and relationships.

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Consultative customer-first mindset
Proven ability to advocate for client needs effectively.

View

Strong organisational skills
Experience juggling high-volume outreach with meaningful follow-up.

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Excellent communication skills
Ability to simplify complex ideas for diverse audiences.

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Track record of measurable outcomes
History of driving product adoption and client satisfaction.

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