Commonwealth Bank102 followers179 jobs

Advanced Analytics Senior Analyst

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 hour agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

This job is about enhancing quality assurance practices within the fraud and scam response centre at CommBank and Bankwest. By driving innovation through Automation and AI, you will play a crucial role in ensuring that customer interactions meet high standards of quality assurance. The team values collaboration, creativity, and a commitment to making a positive impact, creating an environment where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

🤝

Partnering with teams

Partner with Fraud/Scam Operations, Risk Compliance, People Capability, Technology, Analytics, and engineering teams to deliver impactful AI and automation use cases within QA.
🛠️

Designing agent tooling

Design and implement agent tooling that orchestrates workflows to analyse transcripts, classify fraud types, evaluate compliance, and detect policy breaches.
📈

Building dashboards

Build and maintain dashboards that integrate data from enterprise data warehouses and deliver actionable insights to QA analysts and leadership teams.

Key criteria

📊

Data analytics experience

3+ years in a data analytics role with hands-on experience.

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🤖

GenAI solutions development

Proven experience developing GenAI solutions in professional or personal projects.

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🐍

Python programming skills

Strong Python skills for building data pipelines and automation applications.

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A meaningful career starts with a match

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5 criteria for this job
Data analytics experience
3+ years in a data analytics role with hands-on experience.

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GenAI solutions development
Proven experience developing GenAI solutions in professional or personal projects.

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Python programming skills
Strong Python skills for building data pipelines and automation applications.

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SQL proficiency
Experience writing and optimizing SQL queries for large-scale data processing.

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Dashboard and reporting expertise
Experience building dashboards that deliver actionable insights to stakeholders.

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