About the job
As an After Hours Optimiser at nbn, you will play a vital role in supporting the safe and customer-centered delivery of field operations outside standard business hours. Your work will ensure high priority appointments and critical customer needs are met with care and reliability. The team values collaboration and communication, working together to create a more resilient and responsive service for communities across Australia.
You'll be responsible for
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Coordinating field operations
Overseeing the coordination of technicians and work orders during evenings, nights, and weekends to ensure high priority appointments and regulatory commitments are met.📈
Monitoring jeopardy management
Monitoring real-time jeopardy management across multiple channels and reallocating tasks to keep schedules on track.🛡️
Supporting technician wellbeing
Conducting HSE checkpoints and guiding teams through potential risks to ensure technician safety.Key criteria
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Experience in planning and scheduling
Demonstrated experience in planning, scheduling, or dispatch in large operations.View
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Data interpretation skills
Proven ability to interpret data for timely decision-making.View
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Strong communication skills
Effective communication with warmth and clarity in dynamic situations.View
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