Zoom4 jobs

AI Forward Deployment Engineer (Professional Services)

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 4 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The AI Forward Deployment Engineer is a dynamic job focused on collaborating with clients to identify their business needs and translating them into innovative AI-driven solutions. This role plays a crucial part in enhancing customer experiences and driving successful outcomes through the implementation of Zoom's AI products. The team thrives on collaboration and diversity, pushing the boundaries of communication technology to create seamless solutions.

Meet the team

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You'll be responsible for

🔍

Conducting discovery workshops

Leading workshops to understand customer operations, service workflows, challenges, and business objectives.
📊

Identifying AI automation opportunities

Analyzing customer data and insights to validate and drive actionable AI automation outcomes.
💬

Designing conversational experiences

Defining intents, creating flows, and managing escalation processes to enhance customer journeys.

Key criteria

💼

5+ years in customer experience

Proven experience in customer experience or contact center operations.

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🤖

Conversational AI expertise

Demonstrated knowledge in designing AI-driven conversational experiences.

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📊

Data analysis skills

Experience analyzing customer data for actionable insights.

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View more

A meaningful career starts with a match

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View your fit

4 criteria for this job
5+ years in customer experience
Proven experience in customer experience or contact center operations.

View

Conversational AI expertise
Demonstrated knowledge in designing AI-driven conversational experiences.

View

Data analysis skills
Experience analyzing customer data for actionable insights.

View

Professional proficiency in Japanese
Ability to engage effectively with Japanese-speaking clients.

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